Yogi
Piece of junk
Piece of junk! Why can't we have no star or a dark night? Even one star is something shining...their video on their site showing a curtain stopping loud music has to be a complete fake. But as a customer we are also stupid to think a canvass cloth curtain can stop noise! Mine doesn't - not even 1 decibel if I can put it scientifically. I complained and their first comment was they can't refund me. I had not even asked for a refund at this point but evidently they receive so many requests for refund that she started off with that, making it a standard default response! She asked for the order # to verify about the product but never replied back. When I followed up a week later asking if they confirmed the correct product was shipped, she said Yes. Next, I sent her pictures of the installed curtain and she confirmed it is installed properly. So the curtain is good and the installation is fine. But most importantly I also have a good door separating the 2 areas AND I added this curtain. But they can't tell me why it is not working! Why can they not? It's their product...it is not working because it is not even meant to work. Their advice is for me to get a solid door in place of what we have. Why do they advertise it without any door as if it is a catch all of all noise! 600 dollars down the drain. Every word I have put above is documented by emails with me. Posted after the company's reply: I see the company's reply to my initial comment and do not agree with it. This is not what they say when they show their video or put it anywhere in their product guide. And neither are the walls hollow, it can be inspected by anyone. The wall separates one unit of the house from the other and can't be set up without being properly solid. I wonder how many more excuses they will give...
Response from Residential Acoustics™Jun 8, 2022
Hello Yogi, We apologize that the curtain doesn't work for you as expected. However, our curtains are more than just a piece of cloth canvas, they're made using a mass loaded vinyl core, which is lab tested and proven to block sound. Unfortunately, some walls are not constructed to be very soundproof, so even if a door is soundproofed, if the wall around it is not, then sound travels through the wall. One thing to consider is outlet boxes and light switches on the same wall where your door is located, there are some special covers you can use on them to prevent sound from traveling through them.
