ResetSmileReviews of resetsmile.com

Once the order was placed I received the impression kit and followed the instructions. When the company received them it was a fairly quick turn around time to get my one tooth partial. It arrived on Thursday July 29th. The problem is it does not sit properly and causes inflammation and pain. I reported that by email on June 30th and received a form reply that I would be hearing from someone. This is July 6th and I have not heard back. I have called the number and no one answers. Leave a message no call back. Emailed again and even just now tried to use their contact form, hoping to get instructions on how this is going to be resolved. Reset smile promises satisfaction and guarantees the product but I am beginning to wonder what is going on. Will continue to try and get in touch with someone who can help fix my issue.

The product I received seems well made and EXCEPT for the inside gum contour. The appliance snapped into place well and looked natural enough with an open mouth. The device was packed well and there was no visible shipping damage upon arrival. My review pertains to the customer service. I'm sure the creators of this product meant well and WANT to satisfy their customers, but it appears they did not start off with an adequate number of employees to accomplish that. It seems that I read reviews about many attempts to contact "Resetsmile" AFTER the product is received and tried on! Customers (patients?) have a genuine need to report any issues, but they are not provided with a phone number specifically FOR "customer service" as we are accustomed. I would think that the COST of this transaction ALONE, for this device, that the company would provide at least, a more distinguishable, express method of contact! My device needs adjustment but I have tried a frustrating amount of times to report this and get some advice, replacement or adjustment service. It appears that once you have ordered from Resetsmile and become a 'customer', your number gets saved and thus corresponds to a different ringtone or some means to differentiate your call from new, potential customers, as I had a MUCH easier time calling this company about questions BEFORE I ordered! I would appreciate a callback regarding this as I have left several messages and a couple emails, but as of yet, I have not received a response! So much for paying not only for the device, BUT THE EXTENDED WARRANTY ( an additional $135.00 I believe) which they said could be used to obtain a spare set in the future. Those promises remain to be seen while I formulate a strategy to get them to follow through with my immediate issue!

I feel bombarded by your terms that were very confusing in black and white and not in your original pitch for this product! I’m not sure how legitimate this is and now maybe I should withdraw my payment for presenting this as a legitimate way to obtain appliances that are compatible to the ones I can obtain from my local dentist!

In reading the reviews, it seems they only have one customer service rep, Jason. It's obvious they've written many of the five star reviews and not one of the reviews I read said anything about whether it works or not. Just that Jason is very good at convincing people to buy the product.