ResetSmileReviews of resetsmile.com

I went through the entire process to get the dental appliance and everything went great. I put the finished product in my mouth and instantly felt like one of the replacement teeth on the left side was too high. Biting down made it rock side to side. So I sent an email to Customer Support. I got a response back 3 days later suggesting that I wear the new appliance for a couple of weeks and see it it felt better after that. They were right, after a couple of weeks the high spot seemed to wear down and the rocking stopped. However the opposite side of the appliance started digging into my gums causing pain and bleeding. So I tried to contact customer service again. I sent a bunch of email requests and left tons of messages (no matter what time of day I call, no one EVER answers the phone). The message says my call is important to them, but their lack of response to my request for help tells me a completely different story. After more than a dozen emails and phone messages I still haven’t received any response from Customer Support. The appliance was causing me so much pain I couldn’t wear it for more than a few minutes at a time. But I had paid $699 for this thing, and when around other people it certainly did improve the appearance of my smile, so I started wearing it when in public until the gums started bleeding and then I would take it out until they healed. Then, 2 weeks ago I was eating a baked potato and in mid bite the replacement tooth on the left side (the one I originally said sat too high) broke completely off. Leaving a large hole in the appliance with very sharp, jagged edges. Edges which then cut my tongue and started it bleeding. So, here I am again, with a worthless Reset Smile Dental Appliance and absolutely zero response from Customer Support. Every day (sometimes 2 or 3 times a day) I write an email or leave a phone message asking for help. But no one writes or calls back. I’ve had this appliance since November 2023 and it’s been one problem after another and I’m stupid enough to be paying $4.99 per month for their extra special, super duper, Customer Support. Believe me, at this point if I could rate this company and their customer support zero stars it would still be too high. Bottom line, the product could be a winner if the company had any form of customer support after the sale. When I was in the “honeymoon” stage with them, while they were trying to convince me to be a customer and buy the product communication was great. The initial purchase went great. But now that I need help, they are no where to be found. And that is a crying shame. Good product/Lousy Customer Service is the recipe for company failures every day. Until I get my problems fixed, my recommendations are; do not do business with Reset Smile, you will only be frowning if you need help with a problem after the purchase. It is now 2 days later. Reset Smile Customer Support has finally contacted me and offered to send me the equipment to completely re-take the molds that (according to them) will allow them to make a new dental appliance that will hopefully fit better than the first one. I’m totally in favor of this solution to my complaints. As this process unfolds, I will come back to TrustPilot and update both my rating and my written details of the situation. Just think, I tried over and over and over, for more than 2.5 months to get ahold of their Customer Service Team, with no response. I leave a negative review on TrustPilot and within 24 hours I get an email from their service department. I guess I should have used the “power” of TrustPilot earlier in this lengthy process. Bottom line, I’m happy that a potential solution is being offered and open to seeing where this goes. I would love to end up with a comfortable, well fitting, functional dental appliance that makes my smile look better. Since they contacted me and made the offer to try again, I’m going to raise my rating to 2 stars; hopeful that it can continue to go up as the process continues.

I don't like to give bad reviews. Unfortunately I have not been able to get a response from Jess Salazar from resetsmile. To make a long story short, I received my flipper tooth before Christmas and was very happy to have received it before the holiday. Unfortunately the tooth is noticeably smaller then the teeth on either side and being a front upper tooth it is very noticeable. I sent a number of messages along with pictures to Jess Salazar, he finally responded saying he was putting in an order to have the tooth remade. I have since sent him a number of messages to inquire about the status of the remade tooth. I've gotten no response. I do not like to leave bad reviews and if it wasn't for the lack of a response, I would not be doing this. The original flipper fits well and is comfortable to wear it is just very noticeably to small. I'm hoping to get a response from this review. Daniel Blahnik Update: Since I posted this review I was contacted by Jess Salazar. He explained to me that the order that he put in to have the unit remade got lost in the shuffle. He did put it back in ,with a rush on the order. I received the new unit today. I am very Happy with.this tooth,it looks much h better ( I would post a pic on here if I could). So I change my Rating to 4 out of 5. Part of my problem might have been that I put the order in during the Holiday season. Thank you Jess ! You now have a Happy Customer.

Update: Read my initial review below. I received my adjusted tooth and it doesn't fit properly. Now I've trying to reach them for almost a week and no answer and no email reply. Did I get dumped already? We started out so well and I was initially able to speak with their representative with no problem. Now I'm stuck with a useless tooth and a bill. What is this? Old review: Wow!! I am so impressed. I had a unique situation where my gap was very small and ResetSmile was able to get a tooth to match. I needed an adjustment for my fitting and they made the process super simple. Money well spent, I feel so much more confident. 😁

They promise a timeline of around 1-2 weeks max. And all of their timelines are lies. It took my one week to receive the impression kit, I sent it back immediately, It took them another week to receive it back (so the automated email says) Now it’s going to take another “one to two weeks to make the kit and send it back” This whole process is taking over a month. And that’s before any adjustments. This is a company that doesn’t value their customers and they set false expectations. Highly don’t recommend if you are in ANY sort of time crunch for receiving a denture. —— EDIT — they gave me a full refund after being dissatisfied with the product. It didn’t fit and the wait time was long. The customer service was great though

They didn’t do the best that they could’ve, I’m missing a front tooth and what was made was smaller than my actual tooth. I called the customer service and let them know the concern and they made another at no cost but this time it didn’t fit, it was a little too big but I filed it with my drill. But the tooth was still smaller than my real one, idk I kind of feel the money was a waste now seeing I had other effective options for much less than $648 “now.” I ended up having to use nail acrylic and make the two teeth bigger which probably isn’t the greatest idea.

Everything went well until they forgot to ship my order. Three label was created but never gave the item to UPS. I tried to call customer support buy went to a personal voicemail. I contacted via email and the issue was resolved in 48 hrs. I received my top and bottom partials. They do not fit and hurt. I am unable to speak, eat, chew and leave them in for more than 5 min. I followed the directions that came with the items but did not help. I contacted via email through the website the same day I received them and I am not getting a response.i called the phone number again , this time rang it rang for a minute and the voicemail directed me to leave a message or send an email. Im very disappointed. Like a refund and a return label. I had high hopes despite family and friends telling me its a scam. I don't believe this is a scam but I longer have faith in the company or product.

I am very displeased with the lack of communication. My device put deep cuts into my gums that resulted in my being on antibiotics. I wrote reset as they instructed if the device needed to be recalibrated (the website gives no instructions on how to return the product for recalibration). That was two weeks ago and I have not received a response although the website said 24 hours. I then decided to call and all you get is an answering machine. I don't want my money back- instead I want the device to be recalibrated- it is just curved a little too far inward. I really wish Reset would respond to me and post directions on the site how to return the product for recalibration.

I ordered Reset Smile for my elderly father. If you have a small mouth, the trays are difficult to insert. Only smallest of the 3 trays could even be used and that cause slight bleeding at the corner of his mouth. He already has upper full dentures so we needed only to replace 3 lower teeth. The order arrived on 4/27/2023. I sent this email the next morning on 4-28-23. 1. He did not seem to have improvement in his chewing ability. The left 2 prosthetic molars that were constructed are not the same height as the adjoining teeth. They are clearly 2-3 mm lower. 2. They are a hard plastic not as flexible as your video suggests. 3. We had extreme difficulty removing the device. The right side would not release. There is not enough surrounding material to grasp. It would not lift straight up. 4. The molars biting surface is relatively flat not representative of natural teeth. 5. The composition of the tooth does not look very durable and was disappointing. I received no response. So I sent another email on 5/1/2023 7:31 AM Good morning, I have not received a response nor directions to my email sent on 4-28-2023. Please advise the next steps. I first emailed your company on 4-28-23. When I received no response I sent a second email on 5-1-23. Copies of the body of each email are above. I am disappointed that there has been no contact to remedy the situation. If I don’t receive a response within 5 business days, I will request a refund. Five days have passed and I have not received any reply. So, after leaving this review, I received a phone call from a reset smile customer service representative on May 10, 2023. She explained that one of their agents was out for medical purposes and apologized. Rather than a refund, she was to send a custom tray overnight to see if we could remedy the issue stating if it still didn’t work, they would be happy to issue a refund. May 12, 2023, 2:56 PM I received confirmation that the tray was on its way… but when you check the tracking information, it takes you to the USPS website as of today, May 15, 2023. It still says pre-shipment USPS awaiting the item. I called the customer service representative’s “personal cell“ which has a full voicemail, as well as the company customer service number, which also asked me to leave a message. I just received a call back from customer service representative Jess. Upon review the custom tray was never sent by USPS. So now they’re going to send it by UPS overnight. We’ll see if it really comes. So 17 days after the first email alerting them to a problem, we still don’t have a functional partial denture. May 16, 2023 the trays did arrive as promised. The trays were too big and wouldn’t fit in his mouth. After another phone call an additional smaller custom tray was sent which was received June 24, 2023. Impressions were made and they were sent back again. I contacted the company after not receiving the new dental appliance. I was told that the mold was not acceptable and we would need to try again. In the end, the company did provide a full refund as per their guarantee. I cannot recommend the product or process. I have increased my star rating from one to two stars because they did fulfill the refund obligation. Save yourself the cost and aggravation, do not order from Reset Smile.