ResetSmileReviews of resetsmile.com

They could never get my partials correct. And they never refunded my money.

Terrible experience customer don't respond at all I been waiting since Feb still without correct device

STAY AWAY!!!! The company took my money and did nothing. You will not even receive an order confirmation. I disputed the charge. Only than, the company decided to send me the kit. No instructions, no return label. It has been a month and not one of my 20 emails was responded to. When I call, a third party operator takes my number. That is it. They are not employees of reset smile. The company is a scam. I am now going to a better business bureau to file a complaint.

The reason why I chose ResetSmile was for the customer service I read other customers received. But it is EXTREMELY difficult to be able to speak with a live agent who can help me in this journey. I can't receive help in regard to my order because I don't know my order number which is ridiculous. So, I basically paid a lot of money to have something place inside my draw because it hurt so bad I cannot wear it. My gums are being remove because of the tightness of the partial and it is exposing the base of my teeth. I should have save a bit more money and went to an actual dentist office to get my partial.

I finally got through and spoke to a lovely woman and she walked me through the forms. I had already paid over $600 for my bite device you were supposed to send me but couldn't get the forms completed because there are too many glitches in your site. It didn't recognize my email the code number you were supposed to send never came through. You need to really work on your site because it is unsatisfactory and not user friendly. So far my experience has been awful.

I never received my order. I'll need to contact this company.

UPDATE: I sent them the requested pictures, etc. I have received no response whatsoever. I want my money back. This company is the absolute worst Buyer beware! I received my device almost a month ago. I can't wear it because it shreds my gums. I have tried reaching out to customer service more than once. They do not answer or return calls. I've been waiting almost two weeks for an email response from them when I sent pictures of where the device is digging in and cutting my mouth. At this point, I just want my money back.

I have been using this cleaner for quite some time, however, the taste is definitely no mint, it is sour and gives a nasty naucious feeling and the last purchase of 2 boxes has made me & stomach very upset and vomiting continuously. I am not able to use any more and would like to return the 2 boxes, 1 which has never been opened and I have only opened 1 packet of the other box. Not sure what the ingredient is that is so awful. I would appreciate a response to this request & your return policyPLEASE.