ResetSmileReviews of resetsmile.com

Update #2: I did receive my device with the correct tooth color. It fits perfectly, color is correct, and teeth shape is decent. It's not perfect but I am still happy with the appearance. Update: After directly emailing their head of customer service this morning (Wednesday 8/23), my device is now on the way via UPS overnight. Fingers crossed they got it right the 4th time. I started the process of getting my device the end of May. Resetsmile was responsive and everything seemed to be going smoothly. I received my first device and it was painfully too tight. No problem. They responded quickly to my emails and had a custom impression set delivered to me in a reasonable amount of time. Received my second device, yay! It fit great but they changed the color of the teeth, the one thing I had stressed I was happy with and to not changed. And the front teeth were clearly shorter than my other front teeth. Simply placing the device in the model clearly showed the issue. At this point I'm starting to be impatient. My sisters wedding was coming up the beginning of August, and a process I thought I had left plenty of time for, was getting dragged out. Communications at this point were slowing down. I'd go days without any response to my inquiries and concerns. Long story short, I didn't have my device by my sisters wedding. Over two months after I started. Despite assurances that I would receive priority because of the issues. After the wedding I got my third device. Yay! Fit and teeth are great. Not so great, they hadn't fixed the color of the teeth. Something I stressed repeatedly that I had been happy with when I received the first device. It took days to receive a response about the problem and I didn't receive a response until I said I was at the point I wanted a full refund. I was told they would correct the color issue and send a 4th device today. Three emails sent today, no responses, and no shipping confirmation. The device I've had for several years now was also done from home and took three weeks from start to finish. It was much less expensive. I went wuth reset smile because I thought their technology offered the best chance of getting the closest match to my own teeth as possible and I thought the much higher cost would translate into a better product. Had communication been better, were they more proactive in providing adequate customer service I wouldn't be leaving a bad review. As of yet, I still don't have a device that I can feel comfortable in and I'm wishing I had just gone with the cheaper manufacturer. I will note they have given me a $150 refund, but even with that I'd still have paid half of what I've paid. I don't write reviews normally, I've never left a bad review, but I believe I have been very patient and understanding thus far. If you want to provide good customer service you have to communicate. When mistakes are made on your end, you should work to ensure they aren't repeated.

Horrible company. The product they sent to me doesn’t fit at all. Left 2 emails for some help and nothing back from them. Not sure how that get any positive feedback for their customer service. I would not recommend these clowns.

I not know yet.

Not told until after the payment that impressions would be harmful to my implants. I called the number given and they're not open yet there should be a way to cancel it once I got that information.

I have reached out to this company 3 different times requesting a refund. I never received my impression kit and I changed my mind. They are not giving me my money back. From the reviews I thought this would be a good customer service company and clearly it is not. I will be calling my bank about this charge. I would not recommend. I do not want to speak to anyone about it. I just would like my hard earned money back please. Thanks

I got my first partial for my missing teeth and it caused abrasions on my gums in three separate locations. I complained and I was sent more supplies to take more impressions. The second partial came and caused me to have more abrasions but in different places. I had a flipper in the past that didn't bother me one bit. I would still be using it if it still fit (I have lost more teeth since I got the flipper). I asked reset smile to send me my money back because their product is substandard. It shouldn't be painful to wear it, it is. It shouldn't be painful to chew, it is. I am done and will be reporting them to BBB and any other customer service entity I can think of (up to and including the state Attorney General). UPDATE: as of 11 June 2023 I have not received any refund AT ALL!!! UPDATE: as of 15 June 2023 I still do not have a refund. In fact, reset smile felt quite free to take the last payment from my bank account after they claimed to have given me a full refund. I had tried to remove my card in May from the reset smile portal and, when I could not do that, I changed the expiration date and the CVC. That didn't stop them. Does that sound criminal? PLEASE DO NOT WASTE YOUR TIME, MONEY OR ENERGY ON RESET SMILE!!!

If I could leave a 0 star review I would. I purchased a partial for my missing tooth. The partial that I received is now pushing the surrounding teeth out of place and causing an immense amount of discomfort. We have been emailing and calling Reset Smile for three weeks without a response from them. This company is a scam.

This company does`t communicate very with customers or each other. After saying they received my molds than I have to reach out a week later and they said everything was going time. In the meantime they kept saying upload pictures (which I did more than once) and kept wanting to send me more molds, but I received notification, my first kit was received and being scanned....oh and on time for it's shipment date. Then I`m told they were lost in the mail?? Don`t waste your time or money with this company. 2 weeks later with the run around I cancelled and asked for a refund. Lets see if they can at least manage that.