ResetSmileReviews of resetsmile.com

can t get it done!

Ok enough is enough complained here before no communication from reset smile they finally sent more clay after I complained here so I sent my impressions in march 28 2024 haven’t heard anything since awful will go to my credit card to get money back ….. it will say date of experience mar 2024 but started WAYYYY before

Have a question on making the impression and no one will call me back. So far, not impressed.

Horrible customer service. Trying to reach them since 2/19/24 regarding issues with 2nd bridge I purchased from them. They won’t answer emails or phone calls unless you try and reach them as a new customer but as soon as they see your response with issues it’s dead silent again. I filed a complaint with BBB and Reset Smile told them they would contact me for a replacement or refund however as of this date I’ve yet to hear from them. Sad part is if they honored their commitment I would have been a repeat customer because I have an autoimmune disease that is destroying my teeth.

UPDATE: So I received a response after more than a month waiting to hear from someone. Once again, they fail to follow through. Here is the response I received 3 days ago, and once again, for the umpteenth time, they did not follow through with what they say. HORRIBLE COMPANY. Dear Chas Sometimes an inaccurate impression from a presized tray can result in a device that does not fit correctly. Based on the information you have provided us with, we would like to offer to remake your device for FREE from a set of new impressions. Our technicians will design a custom impression tray that is designed to fit the shape and contours of your mouth so that we can fit you with a replacement device that is as comfortable as it is beautiful. I have gone ahead and ordered a replacement impression kit with the customized impression trays for you which will ship out in the next 2-3 business days. You will receive an email notification with tracking info in a separate email once it ships to you. Please let me know if you have any further questions in the meantime and I will be happy to assist you. We stand by our product and rest assured, we will do everything in our power to deliver a custom ResetSmile device that meets your needs and expectations. Thank you again for choosing ResetSmile! Jess Product Support ResetSmile This email is a service from ResetSmile. Delivered by Zendesk

Your company offers such hope to those of us who are represented by the people in your ads. The chance to interact and smile with confidence again. Initially everything went well and quite quickly and I received my device which I was excited about. But I found it very difficult to remove. I intended to practice on my top teeth model, as it was a top tooth which was replaced, which should have arrived with my device. My bottom teeth model was returned instead. I immediately responded confirming delivery of the device and asking for my top teeth model. `` Jess `` responded saying my top teeth model would be printed and sent shortly. Nearly two months later, and having paid in full, and numerous unanswered emails, I still have not received my correct model or any communication from you. I cannot use my device. I can`t interact or smile with people. All I would like is some explanation from you, a little bit of respect, please and my top teeth model. Darina Hurley. I informed you by email I was writing a public review and you finally answered and said my model was being printed and would arrive shortly. That's two weeks ago and I have still not received my model. You sent instructions on how to adjust my device, which I followed exactly and still cannot use my device. I have had enough of being ignored by this company who have been paid in full. I want a full refund credited to my credit card. My top teeth model was finally delivered yesterday, 4/23/24, after posting a one star public review and asking for a full refund. Once the top teeth model was delivered the problem with the device was obvious. The "tooth" is way too big for the space it was designed for. I informed "Jess" then and still cannot use my device and have had zero communication yet again. It's a nightmare trying to contact this company. 5/25/2024. Five and a half months later, I can NOT use the device I have paid for in full. My efforts to contact them have been ignored, again. I am demanding a full refund today. 6/2/2024

I almost never write reviews, so the fact I feel the need to share my experience says something, I'd say. The fitting process and turnaround was real simple, however, I am VERY dissatisfied with their support after I paid nearly $1000 for my denture with warranty. The denture is too high causing discomfort and jaw pain after only a few hours of use. I reached out to their support email as instructed on their included card the day after I received the denture (4/5). No response beyond the automated "We're looking at it". I tried calling their support line the following Monday. Had to leave a message - I did, with my contact details. Nothing. I was more than gracious giving them adequate time to respond back and did not try to follow-up again until a week later, on 4/11. I tried both email and phone call - same thing, radio silence. It's been ANOTHER week and still not a peep from ANY of their support! Completely unacceptable and I will be reporting to the BBB as after paying nearly a grand for dentures that I can't use and no support, this smells like a scam to me. Resetsmile, you NEED to improve your support system, especially for customers that need adjustments to their dentures!

I attempted to send the Kit back that I received, there is no way to get ahold of Cus Ser, the email no one responds, The Phone Number no live person to speak. SCAM! Still have not heard back and it's been several Months!