ResetSmile Reviews | Read Customer Reviews of resetsmile.com

ResetSmileReviews of resetsmile.com

4.21,557 reviews
Dental Services
4200 W Royal Ln., #125, Irving, Texas

Call Directions Website

ResetSmile

About ResetSmile

High-Quality Tooth Replacement Delivered to Your Door — No Dentist Visit Required!Missing teeth can affect your confidence, comfort, and everyday life. At ResetSmile, we offer an affordable, custom-made tooth replacement solution, without the need for a dentist appointment. Using advanced dental fabrication technology and a 3D treatment plan approval platform, we provide licensed dentist-prescribed, 3D-printed partial dentures shipped directly to your home. All for a fraction of the cost of implants with plans starting at just $22/month.Why Choose ResetSmile Partial Dentures? • Natural Look & Feel – Custom-fit and color-matched so no one can tell you’re wearing it. • Affordable – Get the same quality device offered by dentists, for significantly less. • Convenient – No office visits. Take impressions at home with our easy mail-in kit. • Comfortable & Flexible – Adapts to your natural bite, helping you eat and speak with ease. • Non-Invasive – No surgery, implants, or metal required. • High Satisfaction – 95%+ fit success rate, no adjustments needed.Rediscover your smile with ResetSmile — the modern, discreet, and budget-friendly way to replace missing teeth.

ResetSmile (resetsmile.com) has 1,557 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: resetsmile.com
Website: resetsmile.com
Category: Dental Services
Location: Irving, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 74% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Dental Services, Texas

ResetSmile reviews

Showing 229 reviews with 1 star · Clear filters

Kari
Dec 5, 2024
Still waiting for my pictures to be…
Still waiting for my pictures to be approved, when you purchase the kit you are unaware that you have to wait to have your picture approved before I can send my impressions
Response from ResetSmileDec 16, 2024
Kari we apologize if this information was not readily available when you placed your order. Additional information about the photo process is available on our FAQ page. These photos are a necessary part of the teledentistry process since they allow our dental team to review your chart and design your device correctly so that it matches your natural teeth. We can confirm that we have received your photos at this point and will use them for the production of your order.
Report
Aimee S.
Dec 4, 2024
I received my partial and it wouldn’t…
I received my partial and it wouldn’t fit in my mouth. I tried everything. It was made very poorly. The fourth tooth on my right side was covered by the gum color half way. If it would have fit my tooth would have looked like a toddlers baby tooth. I reach out and stated my concerns and asked for a refund. I can’t imagine this passed an inspection. It’s been over 3 days and no response from the company. Other than a computer generated email saying they will contact me on the next business day. That hasn’t happened.
Response from ResetSmileJan 31, 2025
We do apologize if you had anything less than a 5 star experience with our company. Everybody is uniquely different and as much as we strive to get things right, some dental restorations are better suited to being performed in a physical dental office. We will take note of this and try to improve our communication with other customers in this situation in the future. Thank you for considering ResetSmile!
Report
Ronald
Dec 3, 2024
Crown
In the questionnaire nothing was mentioned about crowns being pulled off in the mold-making process. Also, I did not push ‘confirm’. I’m going to have to return the shipment
Response from ResetSmileDec 16, 2024
Ronald we apologize if this information was not clear prior to taking the impressions. There is very detailed and important information about the impression taking process and the potential risks in our informed consent for dental treatment form that is required from all customers in order to proceed with a custom dental device from ResetSmile. In any situation where you are unsure of whether or not to proceed with dental treatment or with taking your own impressions then we recommend consulting a dentist in-person. Please let us know if we can be of further assistance.
Report
Mandy
Nov 20, 2024
Worst company I’ve ever dealt with as far as returns go.
You guys sent it out within a day but can’t refund my money in a timely manner. This is ridiculous and I need that money back asap. I have other things I need to buy like food for example. I have inquired multiple times. Please do not blame my bank I have a very good bank and they process transactions expeditiously. If I have to seek legal help to get my money I will do so. Dealing with this company has been nothing but a headache and I’m tired of getting your generic answers as to when I will receive my THREE transactions refunded.
Report
Vera
Nov 20, 2024
Well it was suppose to be arrive at my…
Well it was suppose to be arrive at my house on Tuesday and today is Wednesday and still no product! And when I go to look at the tracking it won’t tell me when it suppose to arrive anymore
Response from ResetSmileNov 20, 2024
Thank you for notifying us and we apologize for the inconvenience. We are also tracking it through USPS and are concerned that it has not yet been delivered to you and no further updates are available. If we don't receive a delivery update from USPS by the end of today then we will ship you a replacement kit at no additional cost!
Report
Diggy
Nov 6, 2024
Customer service never answer the phone…
Customer service never answer the phone when I call for something oh so simple. Did I make the wrong decision with this company???… please someone tell me how to get in touch with a live person.
Report
Jason V.
Oct 10, 2024
I placed my order with reset smile they…
I placed my order with reset smile they sent the initial package right away. I was able to get the molds done correctly and pretty swiftly no complaints there. I sent it in and the prepaid packaging that they included in the kit. It did take a little bit longer than I expected to receive it in return but that’s neither here nor there. The cosmetic is flawless right color. It looks completely natural. The only issue is it’s digging into my gums extremely painful. I have called customer service several times and they have zero rush to get it taken care of apparently.
Response from ResetSmileOct 31, 2024
Thank you for choosing ResetSmile and for your honest review! We regret that we were not able to provide you with a device to your satisfaction. Although we strive for perfection with our products and customer service, unfortunately the process of delivering a device without a visit to the dentist can result in this type of outcome from time to time. We are happy to see that you were able to take advantage of our return policy and hope to see you back again soon!
Report
Hotman
Oct 1, 2024
It was supposed to be only $97
It was supposed to be only $97
Report