ResetSmileReviews of resetsmile.com

Full refund requested !!! Poor Fit, Low Quality, and No Response – Extremely Disappointed I recently received my partial denture (Order #20031608), and I am extremely disappointed with both the product quality and the lack of customer service. The denture does not fit properly and is very uncomfortable to wear — in fact, it hurts my gums. Here you can see what I wrote to their support team, which has still gone unanswered: I am writing regarding my recent order for a partial denture, which I received not long ago. Unfortunately, the product does not fit properly and is extremely uncomfortable to wear and hurts my gums. Here are the specific issues: The denture does not seat fully. I can feel a noticeable gap both at the top and bottom when I move my tongue. The edges feel sharp and irritating — to the point that they could potentially cause injury. There is a large space underneath, which I fear will trap food regularly. As a reference, I’ve attached a photo of my old (broken) denture. You’ll see it is slightly wider and has better lower coverage, allowing for a much more secure and comfortable fit. The materials used in the new denture feel like very poor quality — flimsy and easy to break. It’s easy for me to compare, as I’ve been using my old denture for years, which was much better made. I accidentally stepped on it and broke it, which is why I had to order a new one. On top of that, the company has been completely unresponsive. They do not answer the phone, and I haven’t received a single reply to my messages. I’ve now wasted valuable time and money, hoping to get a working replacement for my broken denture — and instead, I’m left without one. This has caused a lot of inconvenience and discomfort in my daily life, and now I have to start the process all over again with another provider. I cannot recommend this company and would strongly advise others to be cautious before ordering. I am currently pursuing a refund.

At first I was thrilled with customer service and the entire experience. I received my partial and the fit was terrible. It left a pressure sore on my gum so I reached out to customer service. They were so helpful and responsive and asked several questions and for pictures of the fit and they ensured me they would assist in making this right. I responded and they went silent. I have called, done the chat feature, and sent several follow up emails and they will not respond. So I am stuck in a payment plan for a partial that I cannot use. This was not a cheap purchase and I am so disappointed. I will be disputing the charge with my bank as I feel I was grossly misled. I highly do not recommend. If the fit is perfect the first time then it's a great service but if you have an issue, they do not care. They will take your money and ignore you.

I ordered reset smile partials and after submitting my order I read the fine print explaining that their partials were likely not a good fit for me. I immediately canceled my order. Since then customer service won't respond to my emails and they won't call me back. If you use their customer service number they trick you to sitting on the phone for 30 minutes to leave a voice message and not actually talk with a representative.

I don’t normally write reviews, but I feel obligated to warn others about Reset Smile. Their devices are a complete joke – poorly made, incredibly uncomfortable, and absolutely nothing like what they advertise. Mine didn’t fit at all, despite following all their instructions perfectly. Instead of fixing the issue, their customer service gave me the runaround for weeks, treating me like it was my fault. Emails went unanswered, phone calls led to dead ends, and when I finally did get a response, it was dismissive and unhelpful. It’s clear they care more about taking your money than providing any real support or quality product. Stay far away – Reset Smile is a scam dressed up as a legitimate business.

HORRIBLE SCAM! They send you trash and disappear to allow the 30 days refund policy to run so that they can claim you didn't reach out and take your money! NEVER AGAIN!

I have tried to reach ANYONE but can't talk to a person! I'm still waiting on my molds to be approved through pictures so I can send them in! I left messages with a foreign speaking person that was short and rude with me! At this point I would like a refund and I will use another company! I'm afraid this may be a scam!

They never said my two missing teeth had to be adjacent from each other until after I already paid. I actually want a refund

Weeks of no response on my order. No customer service. Took my money, sent impressions, uploaded pic's and weeks of nothing. It's like they don't exist. Don't do it!