ReservecaliforniaReviews of reservecalifornia.com

Our campsite is currently closed and has been for over 2 months due to wildfires. We waited until 2 weeks prior to our trip to cancel- seeing that the park is still closed indefinitely and is deemed dangerous due to the active wildfires we called today to cancel. Reserve California is refusing to cancel our reservation for a full refund even though this area is deemed unsafe by every news outlet. I will avoid camping in California through this website moving forward.

ReserveCalifornia is a totaL RIPOFF. They take your money and then refuse to issue refunds. Their website gives out false and misleading information about how close the campsites are and there is no phone number to call to get a refund. The call center is not authorized to do refunds and will not give any other phone numbers.

Not sure who designed this website but literally NOTHING works. NOTHING. I have applied for a golden bear pass 3 times now. The first 2 times it says I must submit my DL, which I did and it was accepted. Days later I get an email saying I need to submit a valid picture ID. Seriously? The website offers no way to fix anything. Truly terrible performance. With all the money California gleans from the working residents they can do better. Much better.

1 star is generous. It is 2026! WTF, we have had internet for 30 years. For the love of God, please rebuild this entire platform.... I cannot express through text how terrible the UX is. I NEVER review anything, however i felt compelled to leave a review for this travesty of a website. I hope Tyler Technologies (Site Dev) can pack up shop and let a real dev make something people can actually use without going insane. Hope that class action lawsuit finds you well! :)

The is one of the worst website/phone assistance government set up sites I've ever experienced. The phone tree itself is maddening and must have been designed by some masochist as it is infuriating, repetitive, and pedantic. If one clicks on "Contact Us" for more help, you get sent to a 404 Error site. It's really so sad and frustrating, it's almost comical. Please, for the love all everything outdoors, design your website and phone assistance to actually help people wanting to take advantage of all the beauty California has to offer.

AWFUL, AWFUL, AWFUL. This website is so cumbersome to navigate, is impossible to login to and, even when the site prompts you to call their 800 number for assistance, you cannot get through to a human. Instead, you are subjected to repeated recordings of the same message insisting you go back to the website. I wish this horrible system did not have so much control over our access to camp sites. There is most certainly a better way and hopefully a more qualified entity will take over some time soon.

Website on laptop or desktop doesn’t work. Login page won’t open. But works well on cell phones. However, my concern is more with their increasing charges. They used to charge $8 or so per reservation earlier, irrespective of how many sites I had in my cart. Now it’s per site. If I reserve 2 sites then I pay about $17. Then if you cancel for any reason, they charge another $17. I understand not reimbursing the original $17 but charging $17 more to cancel is insane, feels like extortion.

The website is terrible! I tried to reserve on this in advance at a campground that is not very popular, and the website showed no sites available. When I called Reserve California, there were loads available. This has happened multiple times. Calling is never a problem. They are nice and efficient. But the website is awful!