ReservecaliforniaReviews of reservecalifornia.com

One star is too many. It implies the reservation system works , just poorly. It doesn’t work at all. But what department in California does. Tried to make reservation today, or just check availability. No way to see campgrounds or availability. Called reserve California. They are a third party. She was able to check dates which did me know good. I would have to get the information from her and make my own California. Typical California. Dum asses write a program and are to lazy or ignorant to check that it works.

Navigated the glitchy website until I thought it better to call in. Called in to make a reservation for a disabled person. Said wait time was 7 mins.. Waited 20m before I got anyone. The person on the other end told my mother she couldnt make a create an account over the phone she had to do it online. When I called he told me I could make the reservation over the phone if I had an account. Acted like I couldnt set up the account then created the account after I called him out for that being false. Seemed like he didnt want to help at all which I am like thinking to myself "then why do you work in customer service???" . Also had a definite "tone" to how he responded. Very rude, then just stopped talking and hung up after almost completing the reservation. We were looking at like 40min time frame at this point to only get unplugged. The man on the other line identified himself as Mohammed. Called back to try again. Placed on hold for another 10 mins. At least the lady sounded pleasant until I told her I wanted to speak to a supervisor. Placed on hold for another 15 mins Only to be told there wasn't a supervisor or a manager available or anyone that can be contacted. Gave me a general email to respond to lodge a discrepancy. No oversite or accountability. Here is one place an AI computer telephone answerer will hopefully replace, biased, stubborn, obnoxious people who really lord the little power they have over folks just trying to go camping. Pretty rediculous. What a waste of time. I dont recommend. Booking through them if you can avoid it. But there arnt very many options..

The site is terrible lately. It's buggy and the site doesn't refresh any time of the day. I've tried different browsers, including Safari and Chrome. They need to fix this.

What a horrible site- I can understand not being able to secure a camp site due to everybody wants to camp at the same sweet locations- but Jesus Christ- This site is horrid. Losers. loading problems, wont refresh, just getting to a full grid view is impossible for the un-initiated. I had to explain to a friend how to even access the campground maps. Please hire an 11 year old kid to revamp this mess.

This website is impossible to use. It is so incredibly poorly designed and extremely frustrating. CA needs to do better. This problem has been going on for years now. Even the old website was better than this.

The calendar function is impossible to use. The site takes minutes to load results. Most sites list “No availability in the future” where “the future” is forever … so obviously wrong! Designers: don’t make us start with desired dates, esp. since your system incorrectly tracks the dates we enter … Let us see an availability calendar to START with, as a planning tool. Nothing I wanted to do worked here.

I booked an RV site for 2 days later. I immediately noticed that the ocean was closed due to contamination from Tijuana, MX river waters. I tried to cancel online because it was after hours. It said it couldn't be cancelled because the transaction was still pending. I tried calling but couldn't get anyone on the phone. I called the next day after waiting 45 minutes. I finally pushed a buttton stating I would allow a call back when they were free. They called and attempted the full refund since it was well within the timeframe allowed. The lady was not able to do the refund because it was still pending. She assured me that someone would be issuing the refund. I received an email stating I was being charged even though I was a "no-show." I called again and waited on hold for a long time AGAIN. Same thing, they were not able to do the refund. She assured me someone would call me back. I am still not getting anything resolved. This is the ABSOLUTE WORST run company!! Terrible follow up. Archaic website. Zero customer service. I hope I never have to deal with them again since I never got a refund! :(

Wish I could give zero stars. Please CA, let someone design and run this site who knows how. Every morning at 8:00 I try to get an open site, and regardless of browser I'm using the site will hang or kick me out to the home page when I click on an available site. So frustrating !