ReservationsdeskReviews of reservationsdesk.com

MY itinerary number 14247804397. I called to make reservation thinking I was contacting the hotel. I went through most of the information with agent when the line went dead. No one called back so I called again and was told there was no information on file. the confirmation email states that I was booked for 3 queen beds . I got to hotel and was told it was made for 2 queen beds I called on August 12 to report the incident as the hotel told me there was approximately $100 difference between the 2 and 3 queen bed room. Representation was not able to answer the question so she was referring to higher up and would email me with answer. To date I have not received anything . As a customer I am entitled to an answer. I will not recommend your services nor will I ever use you again

This is my situation with ReservationDesk: This is an email I just re-sent: Reservation of Itinerary No. 9056111791982 Heather Mead 12:22 (10 minutes ago) to support Heather Mead 23 Jun 2024, 16:07 (4 days ago) Reply to support I booked my hotel room through your reservation desk at the Fort McMurray airport and arrived 2 hours later at the hotel to find that there was no reservation booked by you. My Visa was charged for the room booked through you. I was just told by your agent that I cannot get a refund because it is against the hotel's cancellation policy. There is no cancellation policy from the hotel because there was absolutely no record of the reservation I had booked through you.I am asking for proof of payment to the hotel. The Merit Hotel in Fort McMurray AB did not receive payment from you. I have reached out to you 4 times. The first 3 times I called you, the agent said that the refund had been processed. I just spent over an hour with another agent this afternoon who informed me that there is no refund. What I need from you is a detailed description of how my reservation was handled and proof of payment from you to the hotel. I have asked for a receipt for my room charges but your agent was unable to provide me any information. I will assume that I will receive a prompt response from you. Sincerely, Heather Mead (204) 647-7729 This is the second request I have sent. My reply sent from them: Hello heather mead, Thank you again for contacting us regarding your Merit Hotel & Suites reservation. We have reviewed your inquiry, checked our records, and made a request to our hotel partners on your behalf to obtain approval for a refund exception. Unfortunately, we have been informed by our hotel partner that a refund will not be granted due to the cancellation policy that was provided and agreed upon at the time of booking. We value you as a customer and apologize that we are not able to offer your desired resolution at this time. Should you need further assistance, please respond to this email and a member of our Escalations Team will take good care of you. It was a pleasure assisting you with your request. Regards, ReservationDesk Hotel confirms that they have had no correspondence or contact with reservationdesk. Also, that is not the hotel return policy. This still an ongoing issue. Will never use this site again nor would I recommend it to others.