ReservationsdeskReviews of reservationsdesk.com

Additional Fees charged over and above the Service fee. This company is a rip off and would not recommend using them. Learn from mistakes, will call the hotels directly.

Worst reservation cite I have every dealt with. I booked with them by accident because they were the first website and thought I was booking with the actual hotel. They upcharge the hotel fees and add random unnecessary fees by A LOT. I booked two nights at a hotel and the actual cost with the hotel was almost $130 CHEAPER. When you cancel they give you no information on where the money will be reimbursed to. They do not answer the phone when you call and it is impossible to connect to an agent. For anyone who wants to book a hotel DO NOT book with this website. Straight up scammers.

Do not make a reservation through reservation desk. You won’t get your money back if you cancel your reservation whatsoever.They make the reservation process easy but if you cancel they won’t refund your money back and the staff are very unprofessional, disrespectful, rude just horrible. I ended up calling my bank and I luckily able to get my reservation refund back. Call the hotel itself and make sure you read the refund policy

First of all I thought I was making a reservation with the courtyard of Marriott in West Orange. I was redirected to a gentleman from another country. I told him that I was booking for a wedding. The bride and groom blocked off a row of rooms. When he came back with the price. I said that can't be $333 VS $189. I told him to cancel my reservation. He told me that he couldn't cancel. I called my CC and now putting a dispute with this company. I also will be calling the BBB to report them.

No zero available! Booked two rooms for August. Charged a $17.99 fee for free cancellation and told me I would not be charged for the rooms until I arrived. That was a total lie. I was immediately charged for the rooms by the hotel. I called them back and told them that I was told I would not be charged and I wanted to confirm that I could still cancel with no additional fees. I was told yes after several phone calls. Fast forward a month and a half and all of a sudden the hotel reimbursed me for my reservations. When I checked with Reservation Desk about my reservations, they told me the reservation had been cancelled by their "higher ups". They tried to claim I requested the cancellation but I did not. I asked to be refunded the $17.99 fee they charged to guarantee free cancellation since they are the ones that cancelled. "Joey" claimed he would send the request through but I will be very surprised if I ever see it. Moral of the story....DO NOT RESERVE A HOTEL WITH RESERVATIONDESK!!!!

First, I thought I was making a reservation directly with the Marriott in South Carolina. Tried to cancel a reservation on May 18 for a reservation May 25-28. They are saying they will charge me $306 dollars to cancel. They have a procedure that needs to be followed and the agent who was very courteous and pleasant said he would try to cancel. I need to wait for 5- 7 business days before I will know if the cancellation without a charge will be honored. Still need to find out if this will be resolved without a charge. Pending final outcome. Hopeful that they will see that this policy is not helpful to their customer service.

Total Scam!!!! They made it look like i was on the hotel website, took my booking and then charged me over 25% service fee without any notice or justification of what those fee's were. Dont get scammed, if you see "Reservation Desk" delete and block them from your browser.

Booked with them mistakenly thinking I was booking with the hotel itself. Not only was it overly expensive (nearly double the hotel itself), but due to meeting cancelation, I had to cancel my room. Only to find there is literally no way to get a refund even if you cancel 5 days in advance. There needs to be an option for zero stars.