ReservationsdeskReviews of reservationsdesk.com

SCAMMERS!!!!!!!!! SCAMMERSS!!!!!!! CHECK ELSE WHERE, YOU WILL FIND CHEAPER PRICES!!! AND FREE CANCELLATION.!!!!!!!!

Very difficult to work with. Some are helpful but moreover hard to make changes. Lots of mistakes and it makes it hard for the hotel because they can’t do anything due to the 3rd party. If you get Andy. Hang up and hope you get a diff person to work with

When making our reservations we were quoted that our reservation would be refundable up until a certain date. After confirming all of the relevant information with the agent, we were sent an email saying that our reservation was non-refundable. All conversations with the agents are recorded. We called immediately upon receiving our confirmation and were told that the hotel won't refund the reservation since it was noted that it was non-refundable. We told them to listen to the recording to verify that we were told that our reservations were in fact refundable. How would we know of a cancellation date if we weren't informed that be the agent. We have been working with them for three weeks now, and we continue to get a run around.

I booked through Reservation Desk because their quote was lower than what the wedding block price would have been. Reservation Desk quoted me a price of $504.35 total, with $17.99 upfront and $486.36 due at the hotel. Upon checkout at the hotel, I was charged $540.36-- a difference of $54. The hotel told me they could not do anything about that since I booked through Reservation Desk, and I had to dispute it with them. Upon calling Reservation Desk, they told me that the hotel had their own fees that were adding onto what I was being charged. I checked my confirmation and there was nothing that stated the quote they gave me does not include additional hotel fees. They refuse to honor their original quote. Do not use them.

Somehow this company sees what hotel you're searching for online and inserts itself in the booking process. They charge you a nonrefundable booking fee. When you book and subsequently cancel, they will not return this booking fee. You think you are booking with the hotel directly which isn't the case. If you see their logo pop up, get as far away from them as possible. Big time scam.

At the end of May 2025, Reservation Desk booked a room for my family and dog at Hilton Garden Inn, Hilton Head, SC with 2 queens and a pull-out couch with refundable $75 pet deposit. There was no pull-out couch or even a couch at all. The pet fee was not refundable even though typically a deposit is considered refundable. They did not inform me that I would pay $17.99 for their lies. Gave me an incorrect confirmation number. I had to call the inn to make sure that my room was actually booked, and they gave me the correct confirmation number. Called last night when I saw that the $75 was charged to my card. The man who answered the phone at 800.727.9059 supposedly out of UT had extremely broken English. He lied and told me that manager was unavailable. Feel this is a criminal enterprise going under the radar. Of course, Hilton Garden Inn is just as sleazy w/their surprise fees that they are still charging. In addition, hotels don't care what a 3rd party told you verbally. Even though they agree to partner with dishonest companies, they won't help you in crisis situations.

charged me $110 for reservation. No reservation. Said they would refund $110, but never did and frequent calls get same answer "we will look into it. Scam artists!

MAID STOLE OUR STUFF! We were staying here to visit my very ill grandfather! The maid stole at least $100 worth of random items out of our room. When we reported it to the front desk via phone, the lady first hung up on me! After I called back she just apologized, saying she would let her manager know but the manager was out of town. Went to speak to her again about the situation in person all I was told is “they are pretty sure they know who it is and she is getting fired”! Talked to her again letter to see if they were going to compensate or anything!!!! Nothing! So, I called the cops the cops came to watch cameras. Oddly, the cops stated “they couldn’t even see our room because the placement of cameras, even said that it was pointless to have them at all!” Next day the front desk lady then told my mother “Sorry but I didn’t realize the cops were watching the wrong date until they left!” Total scam! Soooo irritated. And by the end of the stay my legs were bitten up by bugs! Do not stay here they do not have their costumers best interest at heart! Definitely a horrible experience with my two very young children with me.