ReservationsdeskReviews of reservationsdesk.com

Like everyone else, I thought I was booking a reservation directly with the hotel. I am attending a medical conference and I asked to book a room within the conference rate block. The guy pretended to be the hotel and said the block was full and gave me the “best rate”. He never once said that he was a third-party booking agency. This company is a complete scam. He even took my Marriott Bonvoy number as if he was adding it to the reservation.

Please do not use Reservation desk to book anything. I thought I was dealing with the hotel directly and found out the hard-way. I tried canceling the next day, then I was told no refunds. Although my reservation was not booked for a couple of weeks.

Isaac the “manager” was extremely rude and lacked customer service etiquette. It was clear he doesn’t want to work or doesn’t like his job. I asked “which confirmation number do you need, Expedia or the Hotel?” He said, “the number”. Prior to that, when I was transferred to “the manager”Isaac, there was music and then the transfer went through and there was silence for 3 mins, I was saying hello repeatedly before he decided to respond. His tone was snippy the entire time. He doesn’t want to work so he shouldn’t show up.

In regards to a recent booking made with a employee of Quality Inn, Farmville, Va..Which infact was not..I found later it to be Reservations Desk platform. The contact information listed, online with the Quality Inn information was in fact "Reservation Desk," which led me to believe I was interacting directly with the hotels reservation desk. However, after completing the booking and payment, I discovered this was not the case, and was a non refundable transaction. I believe the website's presentation created a misleading impression, suggesting a direct affiliation with the hotel, and, in my opinion, attempted fraud by Reservations Desk..I'm in the process of an investigation via my bank, BBB, and the FBI fraud investigations..No refund as of yet..Stay safe, Stay tuned..

Deceptive I thought I was actually dealing with the hotel. Not a third party vendor. When I got to the checking they said my card had been declined. Not true your company received the payment. The room was dirty no towels and was unable to get towels reservation was for three adults and a baby. We had two hand towels. When we asked for more was told they didn't have any. The manager was going to refund part of out expenses but was unable do to the third-party booking. What a shit way to do business. I will definitely not make this mistake again.

I booked a hotel in Houston Tx on June 7 thru the 12th and they over charged me by 400 dollars by the hotel receipt. I tried to contact costumer service and they wouldn’t even talk about giving a refund. So I contacted the home office and they wouldn’t do anything either . I will never use them again and would suggest ever one else to use anybody else. They have no coustomer service and they will overcharge you and there is nothing you can do.

If I could give zero stars I would. They have very questionable business practices. We thought we were booking with the hotel. When we called back to let them know we hadn’t given our membership number, they revealed they weren’t the hotel. We asked for a refund and have an email telling us we were getting the full amount back including the 17.99 booking fee, but they have not refunded the “booking fee” and so far have continued to do so.

Hello. I booked with reservation desk from July 28th-August 1. I didn't have a good experience and it didn't go smoothly. I booked a doble queen bed with separate living area and sofa. Upon my arrival the hotel staff communicated that my room was a doble queen bed room no separate area no sofa. I had me and my kids 1 special needs. The staff member asked me to call the booking agent, that it was them that had to do the change. I called them to explain my situation and they told me they don't know why my situation, that it was the room I booked. I said no it isn't i am here and need the room i booked. They than continue to say they needed to investigate with the superior the recording of my original booking call with the agent and get back to me within 6-7 business days. So i ask what should I do in the meanwhile? Please help me I need the room. We are sorry but you need to figure it out because we need to investigate the recording, if you are correct we will refund all or partially. They sent me an email 4 days ago since my stay and said they were sorry to inform me that the agent had described the room and I had confirmed yes. Absolutely not. I was actually expecting them to listen to the call and hear how I made sure to request and confirm the separate living area with sofa. They are a joke. I feel they need agents that take their job seriously, we are counting on them for a stress free stay. Please do not book with them. It was my first time I usually do Expedia and I have never had a problem. But Reservation Desk popped up into my search and I received an actually call from them asking if I needed a room to the location area where I was going too, unfortunately I gave them a try. Please Avoid Reservation desk!