Stacey
The reservation desk third party
The reservation desk third party booking is very deceptive and misleading. It appears that you are doing a reservation booking directly with the hotel only to realize after receiving your confirmation of charges/bill that it was not the hotel. There is a nonrefundable reservation desk fee. I called the number that was on the hotel site, and it leads you to this third party "Reservation Desk". This is the second time it has happened to me, and you do not realize until you receive a confirmation and see the extra charges, they have charged you. They have very poor customer service including their manager. The lady that was booking me in hung up on me because her computer had to do an update. She did call me back but entered all my information wrong. I was booking three rooms and spelled out email addresses for all three and she took it upon herself to make her own up. So, someone (3 different people) received an email confirmation for a hotel room booked for themself. She also gave me two quotes for two different room types, and I told her I will take the cheaper of the two as it is only for one night and one person per room. She entered it as 2 people per room and gave me the more expensive room. She was totally disconnected from the conversation we were having. I gave it a couple of days then I called them back asking to speak to a manager and they gentleman that I was talking to was very rude and angry that I wanted to speak to the manager and was refusing to pass me through until the fourth time I asked. The manager was being polite and said that they will look into this situation as the conversations are recorded but it will take 5 to 10 days to get back to me. I told him fine, but I appreciate a call back to let me know what their thoughts were of the conversation that had happened. I asked him about the email addresses, and he told me that he will get someone to call back right away and get them changed. 5 days later and I am still waiting for that phone call. I have to use the made-up emails to check in on our reservation and to contact them for receipts. I have contacted them twice through their email contact, leaving them my true email and my phone number and have still not had a reply. This is very rude and unprofessional for a company. These hotel chains need to stop utilizing them as it gives them a bad name. This is a cop out for hotel chains on having to deal with any customer complaints made by customers that utilize this reservation company.