ReservationsdeskReviews of reservationsdesk.com

0000 stars! Total scam! Thought I was booking directly with the hotel. When we arrived, the hotel had our reservation, but the digital card that reservation desk has sent over was denied several times. We were unable to get in touch with anyone to find out what the problem was. We ended up having to pay for our rooms all over again. Will be in denying this charge on our credit card. Hopefully that will work.

THIS REVIEW Iẞ TOTAL FACTS WE REQUESTED AN INDOOR. SAFE ENVIRONMENT CLEAN SUITE. PULLED UP AND IT LOOKED RUN DOWN ON THE OUTSIDE OF BUILDING. WE DIDN'T EVEN ENTER. WE JUST PULLED UP WENT TO THE SIDE WINDOW TO LET THEM KNOW WE WE'RE LIED TO AND TO PLEASE CANCEL THE RESERVATION AS A COURTESY SO THEY COULD FREE OUR 2 DAY SLOT. CONTACTED RESERVATION. COM AND WAS IMMEDIATELY TREATED LIKE CRAP AS IF WE DID SOMETHING WRONG TOWARDS THEM (WR WERE THE ONES LIED TO) WAS RIPPED OFF OUT OF $276 AND THE BOOKIN AGENT AT RESERVATION.COM CALLED BACK ON 2 DIFFERENT OCCASIONS JUST TO TAUNT ABOUT HOW WE WEREN'T GETTIN A REFUND NEVER RESERVE THROUGH RESERVATION.COM THEY'RE SCAMMERS JUST TO GET YOUR MONEY BECAUSE THEY KNOW THAT YOU WONT RECIEVE A REFUND. BOOK AT YOUR OWN RISK

Reservationdesk.com SCAM. February 2026. I thought I was making a reservation with a hotel in Puerto Vallarta. They put me on hold many times. We agreed on a price, took my money, then sent me elsewhere to finish the booking. The price went up and I told them that was not what I agreed to. I ended up cancelling and they kept $900+ of my money. It doesn't matter to them that it was their fault, no refund. My bank is working on the issue. If a company has been scamming people for years why haven't they been taken down. I don't understand that at all. How can we go after them, destroy their ability to keep scamming people!!!

This company is a total rip off. Don’t use them! They pop up first when you do a Google search for the resort you are interested in. I fell for it and even though it says no cancellation fee. They charge a service charge fee of $17.99 and they refuse to refund that fee. Lesson learned pay closer attention to the site you are on. ☹️😡

We booked a room for two nights, thinking we were booking with the hotel. When we arrived to check in, the hotel did not have our reservation, even though we received a confirmation email after booking and were charged for our two night stay. The hotel was fully booked when we arrived. We spent two hours on the phone with RD to try to resolve the issue and they were completely non helpful and non apologetic. They did not care that they made a horrible mistake or that we were stuck in a parking lot with our three kids. They told us that they had received a notification from their “sponsor” that morning that the hotel was booked and our room was unavailable, yet they accepted no accountability. They made no attempt to contact us to inform us of the unavailability (which, again, they supposedly received the morning of our check in date). They then asked me if I wanted to “cancel my reservation” which never apparently existed. I am unsure if we will receive a refund. Dealing with them was the biggest headache. This company is a major scam and it’s so disappointing, sad and frustrating to see that other people have had these same issues and these guys are still in business.

Like everyone else I thought I was speaking with the hotel desk. They want to keep a credit card fee which I see was a separate charge. I cancelled my reservation within 2 hours of booking. All they need to do is void the transaction before it batches out for the day. I will call my credit card company if they do not refund the entire amount as they stated they would. If there is fine print it can't be read over the phone and they can't be vetted while speaking with them either. I had a hard time understanding with the heavy accent and all the family noise in the background. Most unprofessional.

Beware this company is a scammer! Like everyone else, I thought reservation desk was the hotel for Country Inn and Suites. They quoted me a lower hotel rate that was 'just available today because of the date you're booking' and the woman was talking very quickly and hard to understand and said if I canceled by a certain date I could get a full refund. When I received my confirmation they added $32 in 'taxes and fees' and an additional 17.99 'service fee' and guess what, even if you cancel within the cancellation window that amount is non-refundable. I called them and cancelled and demanded a full refund and then to talk to a supervisor the person kept just repeating her canned message and said she would 'escalate it' and 'they' would review. I basically lost $20 in the space of a few minutes. This company is a huge scammer.

WOW WOW WOW!! THESE GUYS ARE A SCAM!!!!!!!!! I have traveled for over 30 years staying in hotels. I too thought I was speaking directly to the hotel but it was these A holes. .. I booked a one night stay, we had to cancel due to a sickness. . .. I have been waiting over a week for them to cancel the reservation. The HOTEL itself felt so badly they cancelled the room on their side. So Reservation Desk is now attempting to BILL ME for a room I never stayed in. THESE GUYS ARE A SCAM . . . . ..I will get my credit on this room OR I will go to the better business bureau and report their behavior. Can we believe ANYONE in this world anymore. RESERVATION DESK SHOULD BE SHUT DOWN.