ReservReviews of reserv.com

This company have held my work vehicle for over one month refusing to liase with the approved repairer. No management available And any complaints are given an 8 week allowance.

My Tyre blew 5 weeks ago pushing my vehicle into a parked vehicle. This was the 21/05/2026 I am still awaiting news as to whether the vehicle will be repaired or a loss. Awful call centre virtual address no management and an 8 week complaint turnaround.

A amazon driver hit my new truck while backing out of a private residence. The driver called his manager while I was there and informed him of the accident. We took photos including the drivers drivers license and registration. I filed a complaint through Reserv per amazons instructions.I uploaded the photos and explained what happened. Reserv said they will take liability, told me I could get it fixed where I wanted too and told me they would send me an estimate based on the photos to take to my collision repair, and now I have heard NOTHING back in order to get my BRAND NEW (1 month old)truck. It has been a MONTH since this happened.

This company is subcontracted by Amazon. In April, a driver backed into my fence, breaking a post. The driver reported the damage himself, while still at my house. I had to submit a report twice to Amazon before I was referred to the Reserv Claims service. My claim refusal was managed by Isai, and the requested photos were supplied, except a photo of the truck, which left over a month prior to the report, after the delivery. As is apparently the status quo, the claims refusal service said there was insufficient evidence to support the claim, and closed the claim, even though the driver reported the accident at the time that it occurred. This is a horrible reflection on Amazon to associate themselves with such a shady company with such a lack of integrity. This will definitely impact my purchases from now on, and I do daily ordering with Amazon. July 2, 2026 Follow up on this review- After this review was posted, the claim was reopened, liability was accepted.I was assigned to a new adjustor, Arthur Aleman. Still awaiting complete resolution, but seems promising so far. Will follow up with any pertinent information. September 23, 2026 FINALLY received compensation for the repair of my fence. I have decided to adjust my rating to a 3. Arthur Aleman's integrity and willingness to continue to seek a resolution is worthy of a 5. However, 173 days is an unacceptable amount of time for the resolution, because of poor case management, and the complete closure of the case by a lazy case manager (Isai) in the first 2 or 3 months following the incident. So, based on my experience, Reserv may be a legitimate business trying to perform a service as long as the proof is there, but Reserv needs to be much more careful in selecting employees with integrity that are more like Mr. Aleman, rather than those looking for an excuse for a quick settlement like Isai.

Amazon uses this company for traffic incidents. I provided a police report and pictures to Amazon Amazon then push me off to a Reserv adjuster where they refused to do anything until I gave them the police report the same pictures plus additional pictures. Then, after five weeks they sent me to a different reserv for an estimate and would not move forward without pictures again. Now after several more weeks, they closed that case and opened another one requesting pictures again. This company is terrible. It has been 11 weeks now with no resolution.

I was hit by an Amazon delivery truck, I was told Reserv would be handling the claim and they just didn't. No response to my emails, then after two months they said I had to talk to another insurance company. Brilliant business model, they just wait until the claimant gets fed up and they close the claim.

I am very disappointed with my experience. My vehicle (private hire taxi) was taken to this garage through my insurer following an accident on 9 January 2026. As a full-time driver, this is my only source of income, so delays have a serious impact. The vehicle has been at the garage since mid-January, and there have been significant delays with poor communication throughout. I was given several completion dates which were not met. On a recent visit, I found that the vehicle was still not repaired, and a key part (headlamp) had not even been installed despite being available. Staff provided conflicting information, and I was informed there had been changes in management and involvement of another company. As of today, I am still without my vehicle and unable to work. This situation has caused significant financial hardship and stress. I understand delays can happen, but the lack of organisation, communication, and accountability in this case has been unacceptable. I hope this feedback helps improve the service for future customers.