Mike T.
This company is subcontracted by Amazon
This company is subcontracted by Amazon. In April, a driver backed into my fence, breaking a post. The driver reported the damage himself, while still at my house. I had to submit a report twice to Amazon before I was referred to the Reserv Claims service. My claim refusal was managed by Isai, and the requested photos were supplied, except a photo of the truck, which left over a month prior to the report, after the delivery. As is apparently the status quo, the claims refusal service said there was insufficient evidence to support the claim, and closed the claim, even though the driver reported the accident at the time that it occurred. This is a horrible reflection on Amazon to associate themselves with such a shady company with such a lack of integrity. This will definitely impact my purchases from now on, and I do daily ordering with Amazon. July 2, 2026 Follow up on this review- After this review was posted, the claim was reopened, liability was accepted.I was assigned to a new adjustor, Arthur Aleman. Still awaiting complete resolution, but seems promising so far. Will follow up with any pertinent information. September 23, 2026 FINALLY received compensation for the repair of my fence. I have decided to adjust my rating to a 3. Arthur Aleman's integrity and willingness to continue to seek a resolution is worthy of a 5. However, 173 days is an unacceptable amount of time for the resolution, because of poor case management, and the complete closure of the case by a lazy case manager (Isai) in the first 2 or 3 months following the incident. So, based on my experience, Reserv may be a legitimate business trying to perform a service as long as the proof is there, but Reserv needs to be much more careful in selecting employees with integrity that are more like Mr. Aleman, rather than those looking for an excuse for a quick settlement like Isai.