absolutely atrocious company. after buying a UCS set that was on sale from 289$ at 150$ and have been over a week i got a notification that the company itself cancelled the order. without my knowledge or a reason given, i contacted the help line and was told "we have no idea how you bought this item for 150$ when it is going for 289$ we're losing out on 100$. there's nothing we can do for you." even after explaining their own item on sale they refuse to acknowledge the fact i had already paid for the item and will not go forward with my order.
i have bought other mystery boxes multiple times and was on the weekly box, the chances of receiving a large set from the description was a decent chance, but with each week and each box i got it was only ever something small scale. it has been a complete joke and waste of money purchasing anything other than MINIFIGS or an ATRT. you know what you're getting and the chances you get jipped are the lowest. even still the support team is trash and the mystery boxes are flawed and a joke as well, horrible experience and gigantic waste of money.
DO NOT RECCOMMEND EVER!!!
BE
Brian E.
Republic Bricks is one of the worst…
Republic Bricks is one of the worst companies I have ever purchased a product from. They openly mock you when you try to resolve an issue
DG
Dominic G.
STAY AWAY
This has to be the worst purchase I've ever made. After my order was just not shipped when it was meant to be, I emailed customer service and my order was canceled. I was simply told "I wasn't worth the headache." I only asked about when it would be delivered.
AM
Adam M.
Awful company don't use them
Poor company delivers wrong items then blames the customer for everything has happened to both me and my friend now will never shopnwith this company again don't waste your money absolute shocking company deserves to be shutdown
SO
Stephen O.
Over 4 months waiting for an order
4 months waiting for an order, all I get is it will ship next Wednesday. Thw tracking doesn't update at all. Customer support is non existent. Can't even rate the product because I never got my products. No reason why they won't ship or why parts of my order were canceled.
QT
QTL
Garbage
New set, clearly used pieces. Support were the biggest a holes I’ve ever met. Can’t stress enough not to buy here
WH
Wheat
MAJOR SCAM
Hi,
REPUBLICBRICKS support was completely rude and I thought I figured out I needed to address Route insurance. Before I found out I needed Route insurance, REPUBLICBRICKS said once the package has been shipped it’s, “out of their hands,” that’s all. I then found the Route email. However, I get to a section and write an entire email to an insurance agency, just to find out my package is NOT actually insured and that Route is just a template for your emails to go back to REPUBLICBRICKS, who has no interest in giving me a refund for TWO SEPARATE MISSING PACKAGES. One of my packages was delivered to an agent and the other one (they sold out of a figure and I had to beg for free shipping after they refunded me the 2x figures AFTER it told me my order shipped). Not only has the customer support been absolutely horrendous, but now I have to claim a file on an entirely different website that doesn’t actually exist and I have no idea if and when I’ll ever see my package again. It’s really concerning that REPUBLICBRICKS would NOT confirm which address they sent it to and it easily could have been incorrect. Given that this occurred & they hand out so many free items with purchases, makes me think it’s a massive scam. I do not think I’ll ever see these packages and it’s completely obvious after seeing REPUBLICBRICKS pays people to review their company on TrustPilot and that the insurance their shipping offers is completely faked. They don’t do anything, they give you a blank message box to type to REPUBLICBRICKS and then you have to copy and go email them yourself. REPUBLICBRICKS told me I needed to contact ROUTE. Easily the worst customer service (considering it’s a fake company). The founder of REPUBLICBRICKS, Timothy Sterkel, if that is his real name, clearly knows how to run a scamming business.
I am including the address because REPUBLICBRICKS is not very open about this address, while at the same time failing to exist at the following location. This is the address REPUBLICBRICKS claims to work under:
1557 Park Lane South, Jupiter, United States, 33458
(This address was initially omitted from the website/public eye. It is only accessible through spam subscription emails.)
REPUBLICBRICKS types without punctuation or proper grammar and then proceeds to attack me, yet again. But this time, instead of attacking me on their email thread they come to the review section. I will leave it up to the people to do their research on this company. Search “REPUBLICBRICKS legit” or “REPUBLICBRICKS Reddit.” You can even search, “Route legit.” You will see. It’s one thing to scam people, it’s an entirely other offense to lie about people’s interactions with you to defame their character. Please grow up, kid.
Additional information: REPUBLICBRICKS continues to harass me via email, text & even an email I never used for purchases nor a subscription. Friendly reminder that signing up emails without the owners permission is illegal and only adds to your scamming record. The Federal Postal Bureau is investigating the mysterious disappearances, or rather the non-existence, of my packages.
Thank you,
PD
Date of experience: October 29, 2024
Response from Republic BricksNov 4, 2024
Route insurance, linked here:
https://route.com/protect?utm_source=Google&utm_medium=cpc&utm_campaign=Route&utm_content=&utm_term=route%20insurance&hsa_acc=4709556945&hsa_cam=2063509105&hsa_grp=164259627240&hsa_ad=698170386232&hsa_src=g&hsa_tgt=kwd-359520115907&hsa_kw=route%20insurance&hsa_mt=e&hsa_net=adwords&hsa_ver=3&gad_source=1&gclid=Cj0KCQiA_qG5BhDTARIsAA0UHSKrFkuEmFTk_YCtTxdPjE-onWhR6e1RwvH6ZQ6LVXTckFrOIUlRIikaAu_MEALw_wcB
is a legit insurance company. If a package was lost by USPS, and you paid for route insurance, you are eligible to get your money back. We have explained this in numerous emails to you, but you either do not reply or send us a list of profanities back.
Our address,
1557 park lane s
jupiter, FL
is public knowledge and posted on every single one our packages. I am not sure what you mean by that.
PD
Pork D.
SCAM!!! Do not buy
Hi,
REPUBLICBRICKS support was completely rude and I thought I figured out I needed to address y’all Route insurance. However, I get to a section and write an entire email to an insurance agency, just to find out my package is NOT actually insured and that Route is just a template for your emails to go back to REPUBLICBRICKS, who has no interest in giving me a refund for TWO SEPARATE MISSING PACKAGES. One of my packages was delivered to an agent and the other one (they sold out of a figure and I had to beg for free shipping after they refunded me the 2x figures AFTER it told me my order shipped. Not only has the customer support been absolutely horrendous, but now I have to claim a file on an entirely different website and I have no idea if and when I’ll ever see my package again. It’s really concerning that REPUBLICBRICKS would NOT confirm which address they sent it to and it easily could have been incorrect. Given that this occurred & they hand out so many free items with purchases, makes me think it’s a massive scam. I do not think I’ll ever see these packages.
Thank you,
PD
