So I have had a mixed bag with RB, some of the figures have been nice and my son has enjoyed them, and others not so much, we recently order some "mystery clones" with helmets, when they arrived (we are in the UK) so you can imagine how long they took to get to us, they were infact printed on the head of the lego figure, spent a fair bit on these and they are trash, son is very disappointed, thought we would give one more try, ordered ponch with +1 fig, reviewed the order after and now says no fig and its just the poncho, so that will.be a month to arrive with more dissapointment ready for my boy
OM
Ominous
Not Horrible, But Not Great
My biggest gripe is with the shipping. It’s not the fact that the “pre-orders” that make you wait more than a month are not clearly displayed (It’s usually near the top around the description and disclaimer in the same font, size, and color, making it hard to find). It’s the fact that “Same Day Shipping” apparently just means that he’s going to make the shipping label within 24-hours, not that your product is actually going to be in the mail by then. In other words, if you buy a “Same Day” product on Monday and select “3-Day Shipping,” don’t expect it to be at your house by Thursday. It’s probably going to be at least a week or longer before it’s on the road.
As for the products themselves, the builds are good and fun to put together. You’ll occasionally find a missing or mismatched piece. I’m usually more forgiving of this than most since I know that they’re sorting through literally thousands of LEGO pieces by hand. When this happens I’ll either look in my own collection or go through brinklink if I have to, so I’ve never tried to get a product correction from them. I’m probably not ever going to try considering how long it takes for regular shipping.
As for the mystery boxes, I’ve personally had more of a mixed bag results from them. I’ve had a few decent sets that I didn’t think I’d enjoy but ended up liking, and I’ve got a few stinkers. The main thing to remember when ordering is that they’re just using this as a way to off-load their unused inventory. Some people make this out to be some sort of scandal or con that they’re trying to run, but it was pretty obvious to me before I even ordered my first one. Is it misleading to say that you could end up getting a big-ticket, UCS-level set even though only like 1/1000 might end up with one? Yes, but that’s how most lootbox/gacha games are anyway, so again, I, personally don’t feel too ripped off when I don’t get one of the items that I really wanted. My advice if you decide to go the Mystery Box route: check the potential listed items, find the cheapest/least appealing set on there, and decide if you’re comfortable paying that much for it because there’s a greater than 0% chance that’s what you’ll end up with. Also, check to see if there are any mystery box options that don’t list a product that you already have. That way, if and when you end up with the smallest, cheapest set, it’ll at least be a new experience.
In conclusion, always remember that this is essentially just a 3rd-party vendor, not a proper product distributor, so you should expect that sort of quality in regards to the customer service and products themselves. Personally, I usually wait between official LEGO Star Wars waves to order from them when I’ve run out of actual sets to build.
