ReposePointWe started ReposePoint to make the kind of relief people usually get in a clinic accessible at home, without an appointment or a subscription.We sell at-home recovery and physical therapy devices: ultrasound therapy machines, TENS units, cold laser and red light therapy devices, knee, neck, foot and back massagers, posture correctors, and support braces.
ReposePoint (reposepoint.com) has 11 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Health Equipment · ROYAL PALM BEACH, Florida
Excellent
Health Equipment · Fort Lauderdale, Florida
Excellent
Health Equipment · Miami, Florida
Excellent
Health Equipment · Boca Raton, Florida
Excellent
11 approved reviews, newest moderated first
Finnie
Great ankle/Achilles massager…for a month. Then the Velcro wears out and the strap doesn’t hold rendering the device useless. This doesn’t occur within the first 14 days so couldn’t get a refund. Also could not find a way to submit a review on their website.
Scott F.
Never received my order. I ordered and paid for a neck traction device to help my pain. I never received any confirmation or tracking information. The phone number is useless as they only have voice-mail. I left 4 voice-mail messages with no reply. I also emailed customer support multiple times with no reply. If this isn't straight up theft, I don't know what is.
Response from ReposePointSep 3, 2026
Scott, you paid for a neck traction device and didn't receive it. That's the part I want to address directly, because nothing else matters until it's fixed. If no refund was ever issued, email [email protected] referencing this review and I'll refund you in full. No return needed, since there's nothing to return. On the rest of it: no confirmation email, no tracking, four voicemails and multiple emails with no reply. Every one of those is a failure on our side and I'm not going to explain any of them away. Since this happened we've fixed the gaps in order confirmations and tracking notifications, and support is now monitored on a defined response window rather than ad hoc. Best regards, Daniel ReposePoint Customer Care Team
Chris M.
DO NOT BUY FROM REPOSEPOINT! They sent me a defective product and have not responded to my many calls and emails. It also arrived weeks late. This is not a professional or ethical company. This is a SCAM. They will take your money but not make good on defects.
Response from ReposePointSep 3, 2026
Chris, this shouldn't have happened, and I'm sorry it did. A defective unit is our problem to fix, not yours to absorb. Not getting a reply when you chased it is worse, and there's no version of that I can defend. This was February 2024. Since then we've brought support response times down and tightened the checks on returns and defect claims so they don't get lost. That's not much use to you two years on, but it's what changed. If you never received a replacement or refund, email [email protected] and reference this review and I'll deal with it myself. That offer doesn't expire. Best regards, Daniel ReposePoint Customer Care Team