Replacement Lens ExpressReviews of replacementlensexpress.com

I sent in my old used frames and prescrip lenses on three occasions for lense replacement. In one case, I ordered a set of progressive polarized poly lenses to be fit into a 1980's era vintage Ray Ban metal frame I had in my draw for 15 years. They came back in perfect shape and the clarity of the progressive lense was spot on. No head titling or looking over or under the center point. More later. Second and third order were lense replacement of my progressive clear daily wear (-3.5 BTW) and a backup pair. Both came back in a timely fashion and the prescription was spot on. The backup pair not worn in years did take some adjusting to find the sweet spot. Fast forward I lost my coveted antique Ray Bans and finally found a new identical replacement frame on Ebay. Guess what ...they are on their way to RLE to swap out the standard sunglass lenses with new progressives. Saving a ton over my local name brand store and the big box stores.

Received my frames in a sturdy cardboard box inside wrapped in bubble wrap was a cardboard sleeve containing broken frames with new lenses. Considering the package was not damaged in shipping, it is safe to say my frames were broke before being placed in the box. There were obvious pressure points were the lens was forced into the frame (verified by my optometrist office). I have requested a refund for the lenses (of course I have to pay to ship them back) and that is all good...It is a "ship at your own risk" my problem is my glasses WERE NOT DAMAGED IN SHIPPING!!! TERRIBLE EXPERIENCE!! Obviously, I should add my frames were new as of February 2018, I warrantied them with my optometrist. I was never told to keep the lenses, this is just not true. I was told I would receive a refund once the lenses were returned. Truly a disappointment. UPDATE 9/3/2018: I was given a full refund on initial purchase and was allowed to order frames and lenses at no cost for the inconvenience. This seemed to be a communication issue and was resolved once it was clarified.

I change my rating because the owner is willing to help me find something that’s available that will work for me. I have come to learn they are undergoing site maintenance so not every lense option is available nor frame brand. So best to email and ask, but they are very friendly and responsive. I trust that they will do a great job given the great customer service and will update after a purchase.

No issues with my lens replacement. The whole thing took around a week and a half from when I dropped it off to when I got it back. I sent in a set of smart glasses in plastic frames and no electronics were damaged thankfully. I was a little concerned about whether they're going to refuse service for hi-tech glasses but it's probably OK as long as the frame material isn't something fancy. One thing I want to nitpick is that there's no automated email containing return tracking, but they'll give it to you if you ask.

This the worst company to work with. I placed an order for sunglasses on 4/10/2018 but few days later I saw that money was taken from my credit card but I did not receive my sunglasses and there were no emails on when the order was shipped. Therefore I decided to call company myself to find out what is going on. Lady i spoke with told me that they are checking to see if they have any in stock. On 4/18/2018 I received email saying that they would refund money back to my credit card because they do not have my glasses available. Also, email stated that I should see money within 3-4 business days. However, I today is 5/3/18 and I still do not have my refund. I emailed and called them but all I hear is that Refund Department is checking on it. However, nothing is getting done. I would not recommend anybody to purchase anything from this company. They are unreliable and not trust worthy. They took money before they found out that they do not the product I purchased and I still can not get my money back.

I was searching for a reliable place to update the prescription on my frames and came across Replacement Lens Express. Their process seemed straightforward: fill out the lens requirements, include your prescription and then send your glasses in to them. After having my glasses for over a week, I get an email notifying me that they could not fulfill my order because as they were trying to replace the frames, it was starting to crack on the lower right bottom. When I assured them that I checked over the frames before I sent them and that everything was fine, all I got was a "Sorry! When you send in your own frame it is at your own risk as stated on the web site." Followed with an offer for me to send in a different pair if I wanted to. That was what really got me, why in the world would I risk sending in another pair of my glasses to this company when they already damaged my first pair and did not even have the courtesy to try to fix the issue other than with a one word apology ('Sorry!')? So let this be a buyer beware for any potential customers out there, sure there are customers here who have given this company good reviews- IF actually were able to get their glasses done but what happens when they damage your property? You're basically SOL with a pair of unusable glasses and without the option of even trying to get the lenses replaced elsewhere because your frames are broken. Not worth the risk in my opinion.

Great customer service, great work

This company is amazing. I ordered some lenses to replace the factory lenses I got with my Tag eyeglasses which had cracked. I was suspicious of this place for sure. I ordered some glasses from another company and had a terrible experience. So here's how it went: I ordered my lenses online, found a box to ship my glasses back (including lenses), got an email from them requesting my prescription, 2 weeks later I got the glasses back. Here's where they really impressed: opened the well packaged box, they included my old lenses and you could tell they inspected them because they wrote on them. My new glasses were in bubble wrap and had the invoice in there with a Crizal cleaning cloth and certificate of authenticity. Tried the glasses on and they fit and look amazing. Incredibly high quality and they even replaced the screws with new ones. I can't say enough about how this all went. There are numerous online places to get replacement lenses, go here. I wish they provided you a box to mail your glasses to them though.