As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Replacement Lens Express (replacementlensexpress.com) has 571 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing571 approved reviews, newest moderated first
Romy M.
I was not expecting the lens installment to be so quick, and the final product is great! I did some online shopping before ordering and RLE turned out to have the best value. Stephanie responded to my emails quickly and took the time to make sure I was satisfied with my glasses.
tanya P.
Lovely staff. Enjoyed working with the team at RLE! They didn't have the Ray-Bans that I wanted in-stock, so they called and suggested a few other models. I picked out a similar one and had my new prescription lenses (progressives - ahh!) installed the same week. Great vision and clarity, great fashion!
Andrew D.
I sent my eyeglasses and sunglasses frames for new lenses. The eyeglass lenses were perfect and had no issues; but the sunglasses were bent due to the lenses being misshaped. RLE offered to fix the frames, but being in CA the order took 2 weeks to be completed and so had it fixed locally. The lenses would not work without bending the frames and RLE stopped replying to my e-mails.
john
i had a wonderful experience with this company. they had fast, professional service with great communication. for extra the frames i sent were a little out of shape but were returned back to their original shape with new lenses for a fair price.
Tracy M.
I have ordered five pairs of lenses with RLE and it has been, frankly, nothing but disappointment. The prices are great and I really, really want to like these guys, for sure, but nearly everything else about this company is lackluster at best. Their website advertises that you'll get your lenses back in 3-6 days! LOLMFAO! Try 3-6 WEEKS. They run promotions for discounts for buying multiple lenses but it's pulling teeth to actually get them to refund. My first two pairs of glasses were good quality but my last were impossible to see close up and gave me headaches after a long day on the computer. The service reps are about as helpful as a bad cough...
Kat
They accepted my order and charged my card. Then they decided my prescription was too high so they cancelled my order. But they did not actually tell me this, so then I spent $10 mailing them my frames. They should clearly state on their website what prescriptions are accepted before you enter your order.
Rick L.
I bought some lenses that their website said we're in stock. After not hearing from the company for 2 weeks I emailed to confirm that my order has gone through as my credit card was charged. They immediately replied saying the lenses were out of stock and a refund would be given to me. I thanked them and moved on. After a week or so of the refund not showing on my credit card I emailed back asking if the refund had been processed. They replied immediately and said the refund should show up on my credit card in 2 days. 2 days went by and no refund so I emailed them again. No reply. They take your money without sending you lenses, then refuse to give you a refund. EDIT: Here is the email exchange I've had with them. And I also filed a complaint through the BBB. On Mon, Aug 26, 2019 at 2:40 PM Replacement Lens Express inforeplacementlensexpress wrote: Message: Hi, Can you please confirm that an order I placed on 8/8/19 went through? I ordered replacement lenses for a pair of Ray Ban sunglasses for a total of charge of $80.80. The details I remember submitting on the online form are: RB 3342, polarized , lens color of 004/58. I understand it would take about 2 weeks to receive the replacement lenses, but I confirmation that my order was submitted and the lenses were ordered. -- On Mon, Aug 26, 2019 at 11:48 AM RLE Info inforeplacementlensexpress wrote: Hello, Lenses are no longer available. A refund has been requested for you. Thank-you RLE Customer Service Team Member replacementlensexpress Phone: (860) 290-5291 LIKE us on Facebook!Follow our boards on Pinterest! -- On Fri, Sep 6, 2019 at 3:03 PM Hi,I still haven't received my refund. Has the refund been processed? -- On Fri, Sep 6, 2019 at 12:04 PM RLE Info inforeplacementlensexpress wrote: Hello, Refund have gone threw it may take a day to hit your acct - Thank-you RLE Customer Service Team Member replacementlensexpress Phone: (860) 290-5291 LIKE us on Facebook!Follow our boards on Pinterest! -- On Fri, Sep 6, 2019 at 3:07 PM Thank you. I'll monitor my account. I'll email again if the refund hasn't gone through by Tuesday of next week. -- On Fri, Sep 6, 2019 at 12:12 PM RLE Info inforeplacementlensexpress. wrote: Ok, thanks. RLE Customer Service Team Member replacementlensexpress Phone: (860) 290-5291 LIKE us on Facebook!Follow our boards on Pinterest! -- On Tue, Sep 10, 2019 at 6:39 AM Good morning. I was told the refund was processed 2 weeks ago and again that the refund would go through by yesterday. The refund of $80.80 has not gone through. Is there a phone number I can call or someone in another department I should contact? Edit 2: After emailing them everyday after they stopped replying (no response yet), contacting them on Twitter everyday (no response yet), filing a complaint through the Better Business Bureau, and disputing the charge through my bank (Chase was great), I finally got a refund. This company will take your money without providing a product. I ended up going with Revant Optics for my replacement lenses. The lenses I ordered through them arrived within a week. I highly recommend them.
V Jonas U.
Great experience! My myopia has improved which demands a stronger reading prescription. The lens size in the frame I chose was not tall enough. Replacement Lens redid the order in one of my older frames no charge and I donated the other frame and Replacement Lens suggested they donate the pair that didn't work for me to charity. Smart move. A win win. They are now updating a third pair of smaller frames for me with single vision lenses for distance only. Not every frame works well with strong progressives. Best customer service!
