Replacement Lens ExpressReviews of replacementlensexpress.com

Response from Replacement Lens ExpressDec 22, 2025

Thank you for leaving us your review.

Response from Replacement Lens ExpressDec 15, 2025

HI Kyle, Thank you for taking the time to review our website. We look forward to working with you soon. Thank you again and we hope you have a wonderful holiday season. Kind Wishes, Jennifer

Response from Replacement Lens ExpressDec 15, 2025

Hello Kulwinder Singh Thank you for taking the time to leave us a 5 star review of We look forward to working with you soon. Thank you again and we hope that you have a wonderful holiday season. Sincerely, Jennifer

Response from Replacement Lens ExpressDec 2, 2025

Good Morning Luis, Thank you for leaving us a review about your recent order for custom made non-prescription sunglass lenses for your Own frame. I am very sorry to hear that your are unhappy with your new custom made non-prescprtion polarized sunglass lenses. I see that you mention that you were expecting to receive Non-prescription lenses that have the authentic Ray Ban replacement sunglass lenses with the RB logo on them. While I can certainly understand your confusion when you received your new sunglass lenses and they did not have the Ray Ban logo on them. The reason why you did not receive the Ray Ban logo on your new lenses is because you choose Custom non-branded prescprtion lenses instead of the Ray Ban non-prescription authentic sunglass lens replacements. If you had chosen the Ray Ban replacement lens option you would have not been required to mail your frame to us. This is because when the customer chooses to order the Ray ban replacement lenses option, the lenses are ordered and then mailed to the customer to insert yourself. These are 2 different options that are offered on our website and we have to go by what the customer has ordered. I am very sorry for the confusion. I I did check with the Ray Ban manufacturer to see if there were any replacement lenses offered for your Ray Ban 3696 frame and unfortunately there are no polarized lens options available for this frame any more as the Ray Ban manufacturer has discontinued this frame. So the only available option to have new lenses made for your frame is the option you choose which is for High quality ( the same lens blanks that are used for prescription lenses) Ophthalmic non-prescprtion polarized lenses blanks that have to be made custom made and fit into your frame. Again I am very sorry for the confusion please do not hesitate to email me with any additional quesitons that you may have at [email protected] Sincerely, Jennifer

Response from Replacement Lens ExpressDec 1, 2025

Hello Jennifer Thank you for taking the time to leave us such a fantastic review of your recent order with RLE. We are thrilled to hear that you love all 6 pairs of your new prescription lenses and that you find our process easy and reliable. It was a pleasure working with you. We look forward to seeing you again soon. Thank you again and we hope that you have a wonderful holiday season. Sincerely, Jennifer

Response from Replacement Lens ExpressDec 1, 2025

Hello NC, Thank you for taking the time to leave us such a fantastic review of your recent order with RLE. We are thrilled to hear that you love your new prescription lenses and our process. It was a pleasure working with you. We look forward to seeing you again soon. Thank you again and we hope that you have a wonderful holiday season. Sincerely, Jennifer

Response from Replacement Lens ExpressNov 25, 2025

Good Morning Alex, Thank you for taking the time to rate your recent experience with RLE. I am thoroughly disappointed that you received both pairs of your new lenses in such bad condition. I have personally emailed you to provide you with a remake of both pairs of lenses so that we can correct these errors for you and show you that this is not the quality that we ever want our customers to receive. I look forward to correcting our error and hearing back from you soon. Thank you, Jennifer

Response from Replacement Lens ExpressNov 24, 2025

Hello Bob Thank you for taking the time to leave us such a fantastic review of your recent order with RLE. We are thrilled to hear that you love your new Varilux Physio W3+progressive prescription lenses and our process. It was a pleasure working with you and I thank you for your suggestions about our website! We look forward to seeing you again soon. Thank you again and we hope that you have a wonderful holiday season. Sincerely, Jennifer