Repair SurgeReviews of repairsurge.com

Response from Repair SurgeAug 19, 2025

Hello, thank you for this feedback. Did you contact us about the issue? We're not able to find anything in our support messages. We would've been happy to address the issue if given the chance. It sounds like we didn't have sufficient info for your vehicle model. Our coverage for most vehicles is very good, but in rare cases there can be issues. In those cases, we take responsibility and make it right for the customer. This includes a full refund if needed. Please contact us and we'll be happy to investigate and get this resolved for you. You can email us at [email protected] or use the form on our website. Thank you and we hope to hear from you soon.

Response from Repair SurgeAug 17, 2025

Hello, thank you for this feedback. We were able to locate your account based on the name you provided to Trustpilot. Looking at the information we have for your vehicle, there are procedures, part numbers and diagrams, fluids, wiring diagrams, service bulletins, maintenance schedule, and so on. We're always happy to assist with locating the correct information. In the rare cases where we don't have sufficient information, we resolve it for the customer including a full refund if needed. We do see that you sent us a support request which was open when you left this review. It's unfortunate that we didn't have the opportunity to assist you prior to the negative review. However, we've replied to your support request and your issue should be resolved at this time. Please don't hesitate to reach out if we can be of any further assistance.

Response from Repair SurgeAug 4, 2025

Hello, thank you for this feedback. For the majority of vehicles, we should have all the information you would need to complete your repairs. It sounds like the information we had for your specific vehicle might have been lacking. If you reach out to us at [email protected] we'd be happy to look into this further!