RepairPal, Inc.Reviews of repairpal.com

3 RepairPal shops and 3 misdiagnoses;3 out of 3 shops made me pay out-of-pocket for tax and shop fees which I later found out was against my warranty contract; Total time without my car 33 days; Total times RepairPal shop "fixed" the problem only to be later stranded and need a tow: 3. Finally had to tow my vehicle from a RepairPal shop to a dealer (at my expense). Dealer found the real problem in under 10 minutes during the visual inspection (fried wiring harness).

Informative and very helpful

Calyx was extremely helpful and knowledgeable.

The service was very good and clear in providing me a solution to my questions! I had questions regarding the use of RepairPal and how the documentation was maintained and accessible after a repair had been completed. The Chat service provided me with a direct phone number that I can call to obtain further directions to navigating the CarMax Extended Warranty.

Rep was concise yet thorough and had us scheduled quickly. She is also very courteous and a pleasure to work with - very much appreciated!

Gave precise answers to my questions

So easy and helpful.

The Repair Pal estimate was $301 to $345. When I got to the shop, they quoted me $848. When I reminded them that I was using Repair Pal, I was told that Repair Pal could not tell them what to charge. They had a large sign in their widow that said Repair Pal Certified. I went online to look at the agreement between Shops and Repair Pal, and saw that the shop was suppose to honor the Repair Pal estimates. I contacted Repair Pal, but ultimately got no satisfactory resolution. I eventually had the repair completed at the Ford dealership for $450. This was about 3 years ago, and I understand that they are under new ownership. I will give them another try, to see if they live up to their published estimates. I need my air conditioner repaired, and their estimate is reasonable.