RepairPal, Inc.Reviews of repairpal.com

Response from RepairPal, Inc.Sep 22, 2026

Hi Mary, Thank you for taking the time to share your feedback and for being a loyal RepairPal shop for so many years. We researched this internally and since you’ve already initiated a dispute, the process of reviewing any billing is being handled. Your feedback regarding communication delays is very concerning, and we are addressing this internally. We hope that we’ll be able to earn your business in the future!

Response from RepairPal, Inc.May 29, 2026

Hi James, Thank you for bringing this to our attention. We’re sorry to hear about your frustrating experience on Bing. We are unsure why this is happening. If you continue to experience this issue, it may be related to browser settings or search engine ads that are not managed by us.  It may help to clear your cache and cookies. We are a legit business with a network of trusted auto repair shops and we care deeply about our consumer experiences.  We are happy to help answer any other questions or concerns you might have about RepairPal.

Response from RepairPal, Inc.May 18, 2026

Hi Sarge Smith! The good news is that we stand behind the estimates provided by our estimator so if you believe the pricing wasn't accurate, we'd be happy to review this for you and make things right. Our estimator considers OEM parts and follows the manufacturer's suggested retail price, along with labor costs specific to our network of trusted shops in your area. Please email us at [email protected] with any relevant documentation, and we’ll begin our investigation. We look forward to assisting you!

Response from RepairPal, Inc.Mar 2, 2026

Hi Dan- We're truly sorry to hear about your experience and understand how frustrating this must have been. We would appreciate the opportunity to learn more and see how we can make things right. This isn’t the standard we strive for, and your feedback is important to us. Please reach out to us at [email protected] with any documentation from your experience, so we can begin investigating. We look forward to hearing from you and addressing your concerns.

Response from RepairPal, Inc.Jan 28, 2026

Hi Hubert! Thanks for sharing your experience and we look forward to your future business! If you need anything or have questions about any future estimates, just let us know. We’re here to help and want to make sure you have a smooth repair. Cheers!

Response from RepairPal, Inc.Mar 10, 2025

Hi Janet! If you’ve had work done at one of our affiliated shops and used our estimator, we can help! The good news is that we stand behind the estimates provided by our estimator so if you believe the pricing wasn't accurate, we'd be happy to review the charges and make things right. Our estimator considers OEM parts and follows the manufacturer's suggested retail price, along with labor costs specific to our network of trusted shops in your area. Please email us at [email protected] with any relevant documentation, and we’ll begin our investigation. We look forward to assisting you!

Response from RepairPal, Inc.Dec 3, 2024

Hi there! We would like the opportunity to investigate this further and see how we can turn your experience around. We're sorry that you were left with a negative impression and assure you that this is not the experience that we strive for. Please reach out to us at [email protected] to get that research started along with any documentation that you have from your experience. We look forward to hearing from you!

Response from RepairPal, Inc.Jul 22, 2024

Hey Greg,  First off, we sincerely apologize for missing your email and plan to reach back out right away. Thank you for taking the time to provide this feedback. We work hard to provide accurate estimates and take pricing transparency very seriously.  That being said, our Fair Price Estimator does account for OEM parts and follows the manufacturer's suggested retail price. Another important thing to note is that the estimate does already include the cost of labor at the shops in your area. In pulling up that estimate, we also noticed in the repair notes it includes other parts like the thermostat gasket and 9 quarts of antifreeze that could've also affected the price.  We want our estimator to be a fair and useful tool for customers, but we are always looking for ways to improve. If you would like to contact our Car Genius team, they can help verify if the estimate is incorrect based on your vehicle specifications. The number for Car Genius is 877-913-1554. Thank you, and we look forward to speaking to you soon.