Suzanne and P.
Lack of response from the RenuKrete service department
I had RenuKrete redo my pool deck and patio. the installation went very well. The problem has been with service. I filled out the service request form and asked to speak to someone. No one has contacted me from the service department. The only response has been a request to purchase a service. I will not pay for a service I have not received. I have tried to contact the office on April 20 but never get to speak to a person, it always goes to voicemail. I submitted a support form on Apr 20 as well. I emailed Linda on May 11. My installation was at 229 Sunset Rd. Pompton Plains in September of 2022. I ALREADY DID try to contact your support team thru the support form. NO ONE has contacted me. Please either call me or give me a phone number that will be answered by a human
Response from RenuKreteMay 19, 2026
Thank you for updating your review and providing additional information. We sincerely apologize if you feel your request has not been addressed appropriately. At this time, we do not have any record of an unresolved service matter requiring follow-up, but we would certainly like the opportunity to review your concerns directly with you. Because we assist hundreds of customers each year, we do not manage customer service matters through public review platforms, and for privacy reasons we also avoid discussing specific project details publicly. Please contact our support team directly so we can properly review your file and determine how best to assist you. We are always willing to work with customers when concerns are brought to our attention. Thank you.