This company have released a new face serum. It's claiming to have nmn/nad etc.
So the bottle is huge, you can't see into it either.
Claims to have 50ml inside however I'd say it only has 10-20ml, it lasted a few squirts and finished. I'd say they are lying about how much product is inside and hiding it with the huge package. Also, it cost almost $100.
Rip off!! Stay away!!!
Response from renuebyscience.comJun 16, 2025
Our Face Serum contains exactly 50mL as labeled and is manufactured by an FDA-registered, cGMP-certified facility. We use an airless pump system to protect the NMN and NAD+ active ingredients from oxidation - this vacuum-sealed design can make it difficult to visually gauge remaining product but ensures ingredient integrity. The serum typically lasts 4-6 weeks with proper application.
We've resolved this customer's concerns directly and provided a full refund. We stand behind our products and encourage customers to contact us directly with any issues.
IS
Ian S.
Avoid this company.
Avoid this company.
The company used to be good.
Recently the service is very poor.
Delivery is very slow.
Response from renuebyscience.comMay 19, 2025
Hi Ian - we're sorry you had a negative experience. We tried to reach out to you but did not hear back from you. We cannot find any communication from you on our Support side.
We will happily resolve this issue for you if you decide to contact us. We apologize again for any issues you encountered and we look forward to hearing from you to refund or replace your order.
CS
Colleen S.
Return policy is not customer friendly.
Return policy is not customer friendly.
Response from renuebyscience.comApr 8, 2025
We're sorry you had a less-than-perfect experience trying to return one of your orders. We strive to 100% customer satisfaction and offer refunds or replacements for any product purchased within the previous 60 days. Even then, we will make exceptions to resolve any problem you have. If you can provide further detail on how this is not customer-friendly, we'd appreciate your feedback.
LD
LDC
Fake product?
I bought some product direct from Renue's website, however when it came, the product label looks iffy. The GMP stamp, for example is not legible. Ha someone gone through the same?
Response from renuebyscience.comFeb 25, 2025
We're sorry your order was affected by what sounds like a damaged label. We are not "fake" and remain one of the most reputable brands providing NMN and other supplements. We reached out to you to help resolve the issue, but you did not respond. Please don't hesitate to contact [email protected] for a replacement or refund!
GM
Gypsy M.
Renueby wants more info 8 months after the fact. Okay, like what?
Last May, I wrote a negative review about my experience with this company's powdered NMN supplement. Today (1/24/25) eight months later, I received an email from Trustpilot saying the company is challenging my review and if I don't add more info in three days, it gets taken down. Prithee, gentlemen, what would you like me to add?
Two problems here: First, Trustpilot did not provide a "reference number" for the form I'm supposed to use to provide additional information, which will consist of "I meant what I said the first time about getting mouth sores...etc." Second, what else am I supposed to say? It was 8 months ago. If Renue would like lab tests, they are welcome to send a messenger for the remainder of their product which I didn't even bother to return for a refund and test it themselves. I absolutely will not test on myself again. It's an expensive product that did me no good at all. Taken as directed Something raised my blood pressure while I was taking it and Something lowered my blood pressure once I stopped. The product is taken sublingually which is when I got sores under my tongue that went away when I stopped taking it. Coincidence? I have not taken and do not take any other supplement sublingually and I have not had mouth sores since.
I have no good reason to diss this company or its products. As I said, I didn't even bother to return the remainder of this expensive product for a refund. All I can do is report my experience which I already did. Unless and until Renueby and Trustpilot can provide more specific info about what else they imagine I could add and provide a ref. number for the form I'd have to use, they should not expect anything further from me. They're welcome to do what they want with my truthful review and to their threat to remove the review, my response is: "Sure, whatever. Suit yourself."
Response from renuebyscience.comJan 27, 2025
Thank you for sharing your experience. First, we deeply apologize for the delay in addressing your review — we recently started monitoring Trustpilot to better understand and support our customers' concerns. Our intention was not to challenge your feedback but rather to gather more information so we can make this right for you.
We were unable to locate your order using the information provided, but if you could reach out to us directly at [email protected], we would be happy to process a full refund. We’re truly sorry to hear about the issues you experienced and want to ensure your concerns are addressed.
DD
Dennis de V.
Do not trust
RENUE BY SCIENCE doesn't deliver and don't provide any refund of your money. Chris from customer support also isn't responding to your emails. So don0t spend your money with his scam.
Response from renuebyscience.comJan 27, 2025
We’re very sorry to hear about your experience and truly want to make this right. We always strive to reply to customer inquiries within one business day and promptly provide refunds for products that don’t meet expectations.
Unfortunately, we weren’t able to identify your order based on this review, but if you could email us at [email protected], we’d be happy to resolve this and issue a refund immediately.
KB
Kate B.
Different Colored Capsules
I bought the 250 mg NMN and as soon as I opened it I saw the capsules were two different colors. I spoke to Grant with customer service and he told me the capsule colors were recently changed. But when I checked the manufacture date it said October 2023. He said the NMN is safe but I don’t feel comfortable still.
Response from renuebyscience.comJan 27, 2025
Thank you for sharing your experience, and we’re truly sorry for any concern caused. There were a limited number of bottles that included capsules of different colors due to a transition in capsule type, but we want to assure you that all products were thoroughly tested for safety and quality.
Unfortunately, we weren’t able to identify your order from this review, but if you email us at [email protected], we’d be happy to assist you further and issue a refund if you’d prefer.
FA
Farah A.
Rude agent on the phone named Grant!!!
Rude agent on the phone named Grant!!!
I have been a long time customer and he was VERY rude!!!
Disappointment in Renue by science for hiring people who are mean!
Response from renuebyscience.comJan 27, 2025
Thank you for being a longtime customer — we deeply value your loyalty and sincerely apologize if you experienced anything less than perfect customer service. We strive to provide a respectful and helpful experience, and we’re truly sorry to hear about your interaction.
Please reach out to us at [email protected] referencing this complaint, and we will do everything we can to make it right. Your feedback is incredibly important, and we’ll address this matter internally to ensure it doesn’t happen again.
Thank you for bringing this to our attention.
