renuebyscience.comReviews of renuebyscience.com

Response from renuebyscience.comOct 28, 2025

We’re sorry to hear about this customer’s experience. The product should not cause any burning sensation, and we’ve issued a full refund and cancelled their recurring subscription. If the customer has any questions or would like assistance choosing an alternative product, our support team is available at [email protected]. Renue By Science always strives for 100% customer satisfaction.

Response from renuebyscience.comOct 27, 2025

We’re very sorry to hear about this customer's experience and appreciate them bringing this to our attention. We’ve reached out directly to ensure he receives our emails, as it seems our previous replies may not have come through. A free replacement has been offered for the missing NR Powder, and we’ll make sure it’s resolved quickly.

Response from renuebyscience.comOct 22, 2025

We’re very sorry for this customer’s frustration. The customer reached out regarding an order that stopped tracking after leaving the United States. After contacting our shipping partner, we determined the package was lost or stolen and issued a full refund. The customer was dissatisfied with this resolution. We are reviewing the interactions with our customer service team to identify ways to improve communication moving forward, and we sincerely apologize for the inconvenience. Update: To address the customer’s concern about where our products are made: all products, including those shipped from our Hong Kong warehouse, are manufactured in the United States. They are identical items from the same production batches. Some international orders are fulfilled from Hong Kong to provide more affordable shipping rates. We sincerely apologize for any miscommunication regarding the loss of your item and are actively working with our carrier to determine what happened. Your refund should appear within 5 business days.

Response from renuebyscience.comOct 21, 2025

We sincerely apologize for the customer’s disappointing experience. The package should have arrived securely sealed, and we’re currently investigating why this occurred. The customer has been fully refunded, and improvements to packaging materials and handling are being implemented to prevent future issues. We truly appreciate the feedback.

Response from renuebyscience.comOct 17, 2025

We reviewed this customer’s case and sincerely apologize that the order took longer than expected to arrive. Shipments sent via USPS can occasionally experience delays when going outside the contiguous United States. We received one email from the customer and responded, but unfortunately did not hear back. We would have been happy to resolve the issue directly and regret the inconvenience and frustration this delay caused.

Response from renuebyscience.comOct 15, 2025

We sincerely apologize for the frustration this customer experienced. Unfortunately, the shipment shows as delivered by FedEx to the address on file, yet the carrier has not provided clear proof of where it was actually left. Since the situation remains unresolved and the customer has been left without their products, we have issued a full refund of $376.43. We're very sorry for the inconvenience caused and hope to send a replacement once the delivery issue with FedEx is clarified.

Response from renuebyscience.comOct 13, 2025

We’re very sorry for this experience. The customer reported receiving damaged products, and we immediately offered a free replacement but hadn’t received a response. We’re now sending the replacements to make things right and sincerely apologize for the inconvenience caused.

Response from renuebyscience.comSep 24, 2025

We’re a bit confused by this review and are trying to locate the customer so we can resolve the issue directly. We guarantee 100% customer satisfaction and always accept returns, no exceptions. We’re also unclear about the mention of a £50 delivery fee. All of our shipments are sent DDP, meaning all local taxes and customs are paid at checkout and clearly displayed before purchase. There are no hidden fees added after the fact. We hope to connect with this customer as soon as possible so we can issue a refund and make things right.