Robert T.
We only take checks delivered by Pony Express!
I think the fact that you require final payment by check is absurd. Not only is this inconvenient to your customers but it makes for a stressful situation. I sent final payment by check and certified mail. The check arrived on a Saturday when your office crew either had already left or wouldn’t sign for the envelope. It went to your Ventura post office waiting for someone to come sign for it! Almost a month later, it was returned to me indicating no one would go to the post office to sign for it. Ridiculous process! In business, this kind of negative experience negates all the good experiences prior. Because the only thing I’ll remember is that!! I was stressed out when my villa planner, Barbara called and said no payment was received. This egative experience could have been completely avoided had your company just accepted a credit card for final payment!


