rentomojo.comReviews of rentomojo.com

Quite a lot of issues with rentomojo: 1. Website is misleading about delivery date. Before payment it consistently showed 1-3 days delivery. Only after payment, the website said about 1-3 days for KYC and then 3-4 days for delivery. 2. There is no direct contact number at all. No way to reach any of the teams. 3. Their chatbot is sham. after a couple of queries it will simply get stuck and not proceed forward. 4. The only way to connect with them is their customer support email. But even their, the representative simply wasted time by not trying to connect with me. We had email back and forth and i specifically gave him times he can call me, but that never happened. 5. Their delivery team was very unprofessional. They mishandled the equipment (dropping one while unloading from truck). And (for future customers) it will be a good idea to make sure there is a male presence during the delivery and setup. 6. After delivery their team pestered me repeatedly asking me what issues i faced. I repeated all these points to about 4 different representatives - each one saying there are no notes written about previous calls.

I've rented from RentoMojo for a while now and never had a reason to complain. Delivery was fine, the furniture was fine, renewals were fine. So I'm not writing this as someone looking for a fight. I ordered a replacement for a bed I already had on rent. It arrived on the date the app showed. Good so far. Then nothing. No installation team, no call, no message. The bed has been lying in my parents' room in pieces for days while they sleep on the floor next to it. I don't know how else to put it. There is a bed in the room. They are on the floor. When I tried to get it sorted, there wasn't even an option to raise an installation request. I was told to file it as a repair. A repair, on a bed that has never been put together. I followed up more times than I should have had to, and every time I got the same reassurance and nothing after it. Then someone closed the ticket. No technician came to my house. Nobody called. It just went from open to closed, and I only found out because I checked. That's the part I can't get past. The delay itself I'd have been patient about, things get held up. But marking a job done when nobody did it means the problem never shows up on whatever dashboard your team is looking at, and nothing gets fixed. I've recommended RentoMojo to friends before. I won't be doing that again until someone there decides that finishing the delivery is part of the delivery.

Absolutely unprofessional and negligent service — avoid RentoMojo at all costs. I raised a closure/return request on 28th July for my rental items. Today is 8th August — 11+ days later — and it's still not resolved, despite my repeated follow-ups. Here's what happened: The pickup team never showed up at my property on the scheduled date. Instead, they called me at 8 PM in the evening asking to collect the items — completely disregarding the fact that my residential community does not permit any move-in/move-out after 6 PM, something I had explicitly informed RentoMojo's executives multiple times over calls in advance, specifically to avoid this exact situation. I then rescheduled the pickup on 4th August, well in advance, clearly requesting collection by 12 PM on 8th August. Once again — no show, no call, no update. Nothing. When I called customer service today, they responded with complete carelessness, refusing to commit to any concrete timeline for pickup. This isn't a one-off mistake — it's a repeated pattern of negligence, poor coordination, and zero accountability. RentoMojo takes rental payments and commitments seriously when signing you up, but shows complete disregard for customers once you want to close out a rental. I've now spent over a week chasing a basic pickup that should take a single visit. CEO Geetansh Bamania / RentoMojo leadership — this is the ground reality of your operations team. If a simple item pickup, scheduled twice with advance notice, cannot be executed after 11 days, it reflects a serious failure in operational discipline and customer service training. Would not recommend RentoMojo to anyone, especially for the closure/return process, which has been an absolute nightmare.

Pathetic service, delivery and installation takes more than 15 days. Installation is also not provided for some of the items, customer care is useless, they say they will escalate and support but nothing ever happens. Highly disappointed!

Don't move with rentomojo..... worse management....no response..... They don't have proper system to run.... Looking for rent products.....go with another platforms... 1 st june raised a ticket...but till today not resolved.... They are calling & asking same question again & again......but no use

Delivery experience is bad. One full order (confirmation of item available and placed) is delivering bits and pieces that to more promised delivery period.Still not completed order.

Here’s a concise but impactful review: ⭐☆☆☆☆ (1/5) Extremely disappointing experience. The delivery team broke the almirah glass during the first delivery, and the replacement was delayed by 10 days. Even after the replacement was delivered, the shelves and hardware were missing, making the almirah unusable. Poor quality checks, poor service, and unnecessary inconvenience. I expected much better from Rentomojo.

Terrible Terrible Terrible Service when it comes to pick up. The RentOnMojo management team, gives the last slot after all the deliveries of the day to pick up. The drivers and the helpers are so tired by then that they just don't come for the pickup. Very sad how they treat their workers and current customers. Their call center is never reachable. There is no mention on it on the APP. There is a AI bot which can only raise tickets and is not empowered to do anything else. No one ever comes on a call even after a ticket is raised. No one comes on a call even after there is a service default. Customer is left at their mercy. Then the pickup date shifts as per their convenience and customers permission is not taken. Overall a very bad experience. Their sales person also lies. I was never informed that they charge penalties when the customer wants to end the subscription. THIS IS FRAUD. NEVER EVER RECOMMENDING ANYONE. WILL PUT THIS ON GOOGLE, TRUST PILOT AND ALL OTHER REVIEWS AS WELL.