One Switch Rent a CarReviews of rentcar.rent

Avoid Stride Rent a Car at Tampa (TPA). Pickup took 40 minutes. Nobody answers their phone, and even their shuttle driver told us they never pick up. The Nissan Sentra had damage all over, and I had to mark it up myself and record the mileage and fuel. The night before my return, they emailed to say that because they don't open until 9 AM, I'd owe an extra $130 + tax "VIP" fee for an after-hours return. I couldn't reach anyone to confirm it, so I followed their instructions exactly. I filled the tank to full 13 miles before drop-off and left the car in the TPA Economy garage at 7:55 AM on 10/18 with 30,546 miles on it. I have photos of the full gauge and the parking ticket. They still charged me a $21.47 fuel surcharge. When I finally reached a Stride agent, he confirmed on a recorded call that he could see the tank was full and didn't understand why I'd been sent the fee email. Surprise fees, nobody to talk to, and a fuel charge on a full tank. I'm disputing the entire charge. Future renters: rent from a company with a real counter at the terminal.

Horrible experience! Shuttle bus wait of 46 minutes. I was forced to pay under duress 3 times as much after paying priceline at the pickup because of a fee for their insurance "to connect" to mine, although I had my declaration page for full coverage, then the return location was completely different address Priceline gave! The car I was supposed to get was bloked in, and the car they gave me instead stunk of marijuana.

Worst car rental experience ever. Drip and predatory pricing. They will not honor that get you in the door price no matter what insurance is provided. They said insurance provided was not adequate (it was) and charged an extra $30 a day not for their insurance but for waiver to accept my own insurance which they said had too high a deductible.They will find any excuse or hidden extra fees to be the same price (or higher) than a reputable rental car company that's actually on site at the airport. They gave me a car with expired registration and since was paying almost 10x what was originally agreed and contracted, told them to just cancel entire reservation and pick up the car. They refused to cancel or pick up vehicle and said I would be charged for entire rental. Explained car is not legal to drive or return, they didn't care. Ultimately they had no choice to remedy having a car out with expired registration, picked up the car and refunded after I initiated a credit card dispute. Then of course got additional charges on card after car was returned, impossible to get anyone on the phone to ask what charge was for. Maybe it was gas for the 12 miles I drove and whatever additional miles they racked up driving it back. Bottom line, pay they extra $20 bucks a day to book somewhere reputable that's actually on airport as Zoom/Stride/Switch or whatever shell name they are using that day will not honor that cheap teaser rate just to get you in the door and after the hour shuttle to get there you will be too tired and desperate to argue.

Extremely disappointing experience. I rented a vehicle from this company for approximately 24 hours. During the entire rental period, their own Bosch smoke detection system recorded no smoking events. However, they later charged me USD 450.18 based on a single 2-minute and 32-second sensor event that occurred at their own location during the vehicle return process. According to the timestamp in their own report, I was inside the office completing the return while the vehicle was already being handled by their staff. Despite this, they held me responsible. Based on my experience, I cannot recommend this company and would strongly encourage anyone considering renting from them

Une étoile est déjà de trop. À éviter absolument, cette agence vous gâche vos vacances. Réservation effectuée par discovercars.com qui redirige vers stride. Agence très médiocre à Miami, attente longue et personnel incompétent. Réservation perdue malgré qu elle soit prépayée et enfin retrouvée après 45 minutes d attente, sauf qu il y avait un supplement de 300€ à payer sur place. Leurs conditions générales de vente ne sont pas les mêmes sur le site et au guichet. Il ne s agit pas d une agence mais d une grosse supercherie. JAMAIS plus

If I could leave no stars I would secondly Priceline should be ashamed of association with this company They Steal everyone money it seems there not accredited with the BBB anyway no deposit return lets see how they like when The ICE AGENTS come raid and clear them out That’s!! A Promise!!!

HORRIBLE. THEY ARE CHARGING ME FOR NO REASON.

Whatch the employee's very shady business. I told the desk employee that I have rental insurance on my car insurance and on my credit card I was paying with and did not want to pay for the additional rental insurance. He told me I was all set, then when signing the documents I could see he included the insurance in and once again I told him I did not want the insurance as I already have coverage between my car insurance and Credit Card, he said he could see my credit card had it and we couldn’t move forward with out that so I was all set. He told me that was already included in the amount that I already paid and didn’t need to worry about it. After the transaction I asked him for a receipt and he told me he didn’t have one for me that the person who would be giving me the keys outside would provide it to me which I thought was weird where he was at the desk and he just took my credit card to pay. When receiving the slip with the keys from the outside employee and I could see he included the rental insurance for an additional amount, I went into to the office and asked him why he included it. He told me that my credit card didn’t cover the insurance, I asked him why he confirmed that it did earlier and pulled up my credit card to show him that service is included. At this point he told me he would remove the insurance but if he did he was going to decline to rent me a car. He was literally strong arming me where I was 8 dates away from home sitting in his office with all of my luggage knowing I needed and expected to have this rental. I caught this guy lying to me several times then he threatened to cancel my reservations when addressing him for his shady activity, this was such an awful experience