One Switch Rent a CarReviews of rentcar.rent

The amount of 300 USD for security deposit for my car rental in Miami airport on January 12 2025 was wrongly charged to my credit card instead of just put as a hold on the credit card. I reached out to them about the reimbursement 3 weeks ago. They replied that my case would be forwarded to administrative department and my deposit would be returned without any problems. Since I haven't received the money back in the mean time, I decided to contact my credit card company and they are currently handling it.

**Avoid at All Costs – Shady Business Practices** If I could give zero stars, I would. This place operates out of a sketchy garage/warehouse and has some of the most absurd policies I’ve ever encountered. They require a **ridiculous $2,500 deposit**, with extreme terms and conditions designed to trap customers. I refused to take a car with **visible scratches and a loose bumper** because they refused to properly document the damage. It was clear they were setting me up for future charges. Their **main phone number is just a cell phone that goes straight to voicemail**, making it nearly impossible to reach anyone for assistance. After checking, I saw that the **Better Business Bureau has complaints about deposits never being refunded**, and every review site is filled with **negative experiences just like mine**. I regret giving them the benefit of the doubt—**stay far away from this place!**

Beware and do not use this company in spite of their below market costs. When my wife and I arrived we waited in line for 45 minutes (mind you there were only 3 people in front of us with 3 representatives working). Once we were helped it took another 22 minutes (we timed it) and they sprung on us that there was a $1,500 deposit that was required. This was never disclosed previously when booking online. Finally we were told the car that we reserved was not ready and waited another 15-20 minutes to get another car. In aggregate roughly an hour-and-a-half of wasted time. Four days later we returned the car in perfect condition and full gassed up. I then checked my Credit Card statement 4-5 days thereafter and saw that the $1,500 security deposit charge was still on there. I e-mailed their customer service department and was told by "Alejandro" that it would take 15-30 "business days" for a refund of our $1,500. Really? Why so long? I am now paying interest on this? This company is budget all the way around from their wait times, to car inventory, to transparency to holding onto a deposit for an exorbitantly amount of time. I'd advised this company that if they don't refund my money by 1-31-2025 that I'll be filing a formal complaint with the BBB and filing a dispute with my Credit Card company. Stay tuned but STAY AWAY FROM THIS COMPANY!!!

Stay away. I'd rented a car through trip.com for my Orlando vacation and the hire car didn't have working AC in July the car got a flat tyre. I was charged nearly £100 for the privilege which was charged to my credit card a month later. 5 months later in December my card had been charged again for over £200. I've not had any further dealings with this company and have no idea why my card has been charged. When trying to call them i've been unable to get through and speak to the branch. I've had no correspondence and i have to prove to my credit card company that i've not received any goods or services from this company. I'm a very busy man and now i'm having to waste my time trying to get this matter resolved. After my credit card company has disputed the charge, One Switch have said this is for further charges. I have no idea what these additional charges are for 5 months after being initially charged for the tyre. They will continue to charge you once anytime they feel like it. I would suggest going with a reputable company as these guys will cost you more money and time in the long run with no customer support when things go wrong.

STAY AWAY! This company advertised your deposit returned in 15 days, contract says 30 days. I returned my car on November 19th, no issues, and it is now January 2nd, the following year, and they still have not returned deposit. I was told 2 different dates, and these dates have came and gone. Had to file a dispute on my credit card and they haven't responded to the last 3 emails. FRAUD COMPANY!

One Switch Rental Car in Fort Lauderdale, FL THIS COMPANY SHOULD NOT BEEN IN BUSINESS. HOW CAN YOU POST 4.6 STARS REVIEWS ON YOUR WEBSITE? I rented from them twice in two weeks. Nov 4th to Nov 7th, and then Nov 11th to Nov 14th, 2024. Reservations #80914 and # 78294. They requested a $250 deposit each time ($500 total). I returned both cars without any issues. I reached out to them 10 days after my second reservation (Nov 24th) about the reimbursement. They replied two days later stating the reimbursement takes 2 weeks ( due already by then of course). Since I didn't receive the money back a few days later, I decided to contact my credit card company and they are currently handling it. I received one reimbursement for $250 on Dec 18th ( 6 weeks after my first rental - rental dates: Nov 4th to Nov 7th). Nonetheless, I'm still waiting for the reimbursement for the second rental deposit (Nov 11th to Nov 14th) THIS IS UNACCEPTABLE! It would be fair for people in the same situation to get compensated for the interest earned by that amount. Can the BBB assess this company's mal practices and take actions please?

SCAM ALERT - I am being blamed for and charged $930 for a scratch that was already there on pickup - I am dealing with the Greenmotion location in Fort Lauderdale (which turns out is run by the same people as Rentcars) I have photo and video which I have sent in but the location is not helpful at all and is refusing fault. This reeks of a scam where the location either manipulate images or take poor photos or hide certain parts of the image just because I submitted my own insurance so now the onus is on me/them and they get a free repair. In conversation with the location (I spoke to a Paul and an a Alberto) the response was to ignore my requests to see previous renter close out details/talk to management and to repeat "We have escalated with management and consider this case closed" and "file with your insurance and they will pick up the bill". I am confident without a doubt that that scratch was there when I picked up the car and the duty of care is on greenmotion. Again, I have provided the location and management with time stamped photos, video with a green motion agent in the background and requested more images to no positive response. Unprofessional, predatory company with zero business ethics. STAY AWAY.