One Switch Rent a CarReviews of rentcar.rent

Always trying to upsell. Sold us a month of SunPass for $376 which I don't think we needed. Tried charging for insurance but we brought our insurance certificates, After returning car we calculating a very confusing bill and found we were overcharged $55.

Terrible company, stay away. They charged me 250 dollars "security fee" to be returned within 30 days after I returned the car. They never did trying to steal it. I had to write complains to Bank of America and Economy Bookings to get it back, 3 months after the car return. Horrible car rental.

Dishonest scammers! They insisted that I take the insurance policy, even though my credit card covers it. Having convinced them after visits to their manager, they accepted but then insisted that I needed the third party liability, again I told them I was covered from my own insurance plan. They wanted proof , so I had my broker send a copy of the policy showing full coverage.My resevation also showed that I was covered.Then they wanted me to give them a security deposit of 2500.00 US dollalrs that tey would only give back 60 days from the rental day because we were renting for a month. the reservation stated that the scurity deposit would range from 250 to 500 dollars and not 2500.So again I asked to speak to the manager and the agent said he was eating, at this point I was getting very frustrated and demanded to see the manager. he came bursting out the back room , I immediatly showed him the reservation with the security deposit amount . He pointed to my wife and told her to keep quietand then said to his clerk to cancel the reservation, leaving us with no vehicle and having to go next door and pay double the rate I had secured. buyer beware, these low budget rental companies will end up costing you more then the regular more familiar places.

We rented a car for Houston TX only to find out they are not on site and then sit at the airport waiting a half hour for diver to show up. When we got to the rental location, it looked like an abandoned building with 2 desks. When giving them my driver's license and credit card he asked for my insurance papers. I explained no one said I needed this nor have ever had to supply this and I had given all this information when making the reservation. He then said they do not accept The Hartford Insurance Co. and I would have to pay for their insurance. He informed me the cheapest was $35/day. I said that was more than the $31/day car rental. I refused and asked to be taken back to the airport, He said we would have to wait. They took us back to the airport and we rented for Alamo for only a few dollars more on our weekly rental. Stay away from this company, they are only a bail and switch.

It's very difficult to get your deposit back. They refunded it to me after almost a month and they just charged my credit card again. Either they are scammers or they are incompetent, be very careful

Please do not use this company under any circumstances. They rented me a very basic car that was adequate for my needs however; 1. they were not so easy to deal with 2. very slow in completing the sign up paperwork 3. THEY HAVE NOT REFUNDED MY SECURITY DEPOSIT OF $600 4. As you can see from other reviews they are not professional to deal with.. There are plenty of other car hire companies you can use locally, so please use those

Horrible attention at the time of returning the car the girl was very rude to me was called rachel or something like that. I understand why it has such bad reviews I do not recommend anyone to go to this place

I was in a miami January 24th and got a rental. It is now February 12 2025 and I still haven't received my deposit back. I have reached out to help@rentcar several times and no response