Mark
Their shipping company needs help
As far as I know, Rentbooks is doing a great job. I'm not sure, though, because after two attempts their shipping company, OnTrac, has failed to get my textbook to me. Not quite sure what's going on, since I don't usually have trouble with deliveries. And because it is still unresolved, I had to buy a new textbook at the campus bookstore and am trying to keep it clean enough to return it if I ever get the one from Rentbooks. Meanwhile, I am out another $140 unless I get this book and can return the one to the bookstore.
Response from rentbooks.comFeb 3, 2015
Hello and thank you for taking the time to provide feedback. I apologize for the shipping issues with your order. If you have not received your replacement order, please let us know via email at [email protected] so that this can be investigated and a refund issued if needed.