Gabriela
First time renter, dissapointed
I rented two books, they were a good price, a day later i received an email that one of the books was out of stock, i was so dissapointed, they really should have better control of inventory, then, a week an a half later, i emailed them about my second book, as i couldnt track it, because they did not provided a tracking number, that book was untraceble, so i received an email about they sending a replacement book by fed ex 2 day delivery, at least!! Needless to say im very disappointed about this company, i had decided to give this new company a chance instead of Chegg, in which i never encounter any problems. Now my son will received the book two weeks later, maybe! And the other book i had to rent locally for much more money. Rentbooks.com has a lot to learn from chegg, better control of inventory, better and faster communication with customers, they have our phone numbers! Use them! they should make sure the customer received their books. Makes for great costumer service and they keep track of everything. Anyway! Please get better at this! And for the love of books, provide a phone number for customer service, even if its automated, so we can check our orders!!