Edna
order conformation and delivery
I received an email stating my order was received and another stating my order was sent and to track your order. There is no information to by able to track the order in the email saying the order was sent, so I went back to the received email to get the Order #13866747. Even with that number I cannot track because quick track says "We could not find this order in our system. Please contact customer service for further assistance." I am VERY upset and unsatisfied with your company right now and very embarrassed because as a student ambassador at my campus, my word means a lot and I referred students there. I will never refer another student-ever if this is how you handle your business. Our education depends heavily on our textbooks and we depend on those we get them from,(and there are plenty to choose from), to have a system in place that helps us track our delivery so we know if they will be late or on time. This will now cause me to be behind in my classwork.
Response from rentbooks.comMay 27, 2016
Thank you for taking the time to provide your feedback to us. Our records show that your order which was placed on 05/04/2016, shipped on 05/05/2016 via FedEx Smart Post (standard shipping) which typically takes 7-10 business days to deliver. Tracking indicates your order delivered on 05/14/2016 which was within the standard estimated delivery time. A tracking number is supplied in your shipping confirmation email.