Need an underwater lift bag? Yes, we rent that. We have underwater lift bags with capacities from 200 to 100,000 pounds. Perhaps your job requires a large diameter pipe plug. We offer inflatable pipe plugs in sizes up to 10 feet! Want to lift a house or a bridge? Check out our heavy lift air bags and pneumatic lifting systems. We also have a wide array of cordless, pneumatic, and hydraulic underwater tools. We ship them to you or your job site, anywhere in the world. If you prefer to buy than rent, we also have amazing prices on all our items. Rental Tools Online is a unit of National Tool Leasing, which has tremendous buying power. Take advantage of this combination of pricing and equipment you won't find anywhere else!
Rental Tools Online (rentaltoolsonline.com) has 377 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
rentaltoolsonline.com
Website
rentaltoolsonline.com
Category
Professional Organizations
Location
Willoughby, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The product is as advertised and meets my needs completely. Shipping was very fast but very expensive (cost almost half the price of the product by FedEx International Priority since I didn't have much of a choice).
Response from Rental Tools OnlineOct 23, 2023
Mr. Tremblay,
Thank you for selecting Rental Tools Online for your commercial pipe plugs needs. We share your distaste for high shipping costs and work diligently with our shipping partners and customers to keep these costs to a minimum.
AA
Aaron A.
Great service
Great service , I needed equipment fast and Hunter made it happen! we received the equipment needed overnight to Maine and we would not have been able to complete with project without it!
Five stars highly recommend them!
Response from Rental Tools OnlineOct 23, 2023
Aaron,
Thank you for your business and the excellent review. We are glad to hear that we could help with this project and get everything out to meet your timelines. If you ever need anything in the future, we are here to help.
EE
Eric E.
Easy and quick shipping
Easy and quick shipping
Response from Rental Tools OnlineAug 31, 2023
Eric,
That's what we like to hear! Thank you for coming to RTO for your pipe plug needs and giving us a 5 Star review. Never hesitate to contact us if you have any technical questions or if you ever need any additional parts or plugs.
BO
Bob
Awesome rep; great product!
Will Noonan was awesome in explaining everything to make the best choice for our application... which was lifting/leveling a cottage where part of one of the beams was resting right on the ground so it only required minimal digging to fit the airbag under the beam for lifting. My first time using air bags and they worked fantastic! Very impressed! The other contractor on the job said: "I'm getting some of those!!"
Response from Rental Tools OnlineAug 31, 2023
Bob,
Thank you for your business and the kind words. It was a pleasure working with you Mr. Gilbert. Don't hesitate to contact us if you have any questions or need any lifting equipment down the road.
HV
Herman V.
Thumbs Up !
Timely response for information and completion of our order within their promised timeline.
Response from Rental Tools OnlineAug 31, 2023
Herman,
Thank you for coming to RTO for your water test bag needs. We appreciate your business and if there is ever anything we can do to help with future projects, we are one call or email away.
SH
Shannon H.
Accused of Being a Thief
My credit card expired while I had items on rent for a very long time. When I reached out to just purchase the items instead of giving my new card info, during negotiating a purchase price, I was threatened with involving law enforcement as if I stole the items and threatened attorney involvement. All over 2 weeks worth of rent totaling roughly $800 after I have spent nearly $10k in shipping the items to me, deposit funds which they still had while making these threats, and weekly rent since the beginning of April. I still ended up purchasing the items and was charged new prices for used rental equipment and not even offered to change my rent to monthly vs weekly after obviously needing them longer than anticipated. Even Home Depot Tool Rentals will offer to do that if that happens.
Response from Rental Tools OnlineJul 19, 2023
Thank you for leaving your feedback and expressing your concerns. We take all of our reviews seriously. I looked into the circumstances surrounding this rental and reviewed all the emails, phone calls, and notes pertaining to your recent experience. Our customer service representatives reached out on July 5th, via email, in an effort to collect updated payment information to cover one week of unpaid rental. We received a response three days later on Saturday July 8th. The response did not address the expired credit card issue, but instead requested a quote to purchase the equipment on rent. It was also in this response that we were made aware that two of the four units on rent were damaged and the other two were "tied up". On Monday July 10th, our customer support representative responded to the request at 9:30am. She acknowledged the quote request had been received and forwarded to the appropriate department for processing and that while it was being processed she was still in need of an updated credit card. The customer received a buyout quote at 10:00am that included discounted pricing and a follow up email stating our willingness to apply the rental deposit towards the buyout price. No response was received from the customer until the following day around 1:30pm that included multiple email correspondence between our sales manager and the customer clarifying what we could and could not do for the buyout. We were still unsuccessful at collecting updated credit card info for the past due rental fees. On July 12th, at 10:00am, our sales manager attempted to contact the customer in order to settle an accrued 14 days of overdue rental fees, but was unsuccessful. A voicemail and follow up email were sent reiterating our need to collect payment on the accrued rental before the close of business in order to avoid the account being escalated to the next level. No response was received. The customer's account information was passed along to our operations manager the morning of July 13th. Our operations manager sent an email just before 8:00am explaining it would be our last day attempting to collect payment on the past due rental fees. The customer was advised that failure to contact us with payment would force us into a situation that involved contacting the authorities and submitting the customer's account information to our attorney. At this point we were entering a third week of unpaid rental fees on equipment that exceeded $6,000 in value. The customer made no contact with us and our operations manager made one last attempt to call just before closing with, but was still unsuccessful at reaching the customer. Even after receiving no response for two days, our operations manager left a voicemail and sent a follow up email stating he would voluntarily continue to monitor calls after hours, in an attempt to give our customer every possible opportunity. Our operations manager stopped monitoring the calls and emails at 8:00pm. No attempt was made up to this point. Our operations manager received two explicit email responses around 9:30pm from the customer where he expressed his disapproval of the situation and directed multiple personal insults towards our staff, but in the end the customer ultimately expressed willingness to resolve the situation the following day. We appreciate your follow through and are happy that the situation did not have to escalate any further than it did. The customer mentioned paying over $10,000 for shipping but upon review our records show total shipping costs were under $400. Due to the unique nature of our business and hard to find specialized equipment that we offer our business model is structured differently than what you would find at Home Depot. All rental guidelines, procedures, expectations, etc are outlined in our rental agreement that we require all customers to review and sign before we release.
WH
William H.
Dock poles
I need a saw to cut old dock poles I ended up cutting 16 poles in 6ft of water in just over 1.5 hours with ease great tool and great service
Response from Rental Tools OnlineAug 31, 2023
William,
We love to see reviews like this. Thank you for your business and taking the time to leave us a great review. If you ever need any underwater equipment in the future, come back to RTO and we will be here to help.
TW
TIM W.
Smooth and easy
Smooth and easy. Everything as agreed.
Response from Rental Tools OnlineAug 31, 2023
Tim,
Thank you for your business and the excellent review. We are confident you will be impressed by your new CS Unitec Mab drill. If you ever have any questions or need anything we will be here to help.
