RENTAL24H.comReviews of rental24h.com

I rented a car through this site for 10 days in Germany. Even though I paid the full amount in advance, when I came to the counter of rental company at the airport, they did not want to give me the car without any explanation. I went to another company and rented and paid for another car. Rental24h didn't even want to pay me back the full amount of the payment, even though they didn't give me the car, but gave me less than 50% back! The case will end up in court and you should think carefully about whether to ever pay the amount to this "company" and use their services ever. Yes, the rental company can reject me, but I did not pay to rental company, I paid to your company. If they had some serious reason, I couldn't take car from another rental company. Europecar rejected me and it was at Tegel Berlin Airport. All the other details I already sent to your offices, which decide to give me back less than 50% in advance paid money. Of course, I provided all the details to your company, but even you made me huge problems at the moment when I realize I couldn't take the car (even I paid for them), you made me other extra expenses and delay of my journey. If you need some more details, send me an e-mail so I can send you all the documentation.

Unconfirmed status never changes....support cannot give any info nor can they even cancel a booking. Phone number given for cancellation hangs up call during transfer so in effect impossible to get post booking support. Very poor customer service...never again

this is scam company don’t rent anything from them we rented car in mexico for 20 days and we paid full and when we arrived to mexico the car company didn’t give me the car and they didn’t pay my money back

Very unpleasant experience with their supplier at Corfu called Ansa Car Rental. I rented an Opel Corsa with a full tank but got a scratched old Nissan Micra with a 2/3 filled tank. The manager told me I could buy off the deposit which I already did when I rented the car at Rental24H. The same guy and I took pictures of all the scratches. Upon returning the car he pointed out a large scratch which already was there when I got the car. Luckily I could show him my pictures dated on the day of arrival so he backed off. Otherwise he would certainly have charged me for the damage. Conclusion: unpleasant and unreasonable conduct of this so called PR manager (at least that's what his business card says)

The worst rental experience I have ever had.We rented a car through internet.Price was suppose to include insurance and possibility to drop off the car in other location.When we arrived to pick up the car, we were suddenly informed by the supplier that we need to pay EUR 2400 deposit or pay insurance 250 EUR, which we already did when renting online.Also it turned out if we want to drop off car in other location we must pay additional 100 EUR.When we decided we want to cancel and finally reached help center they refused to cancel reservation because according to their policy we are entitled to do it no less than 24 hours before our trip.So many hidden charges and such a rude attitude from both the broker and supplier.If You ever travel to Portugal never ever do business with Surprice car rentals or rentals24H. We lost around 150 EUR because of them and we have 250 EUR on hold and we do not know if we will ever get them back!

I rented a car with Enterprise as supplyer, agreement AMST61-76951. I was given a much inferior car than advertised. Upon returning, a small scratch on one wheel rim was detected. They charged me 324 Euros for that "damage" without even shawing a receipt of the repair. I protested but they replied that the charge is final.

Absolutely Crap. They (cartrawler) cancelled my booking 1 day before (having previously taken £80 out of my account a month prior) without contacting me and then reasoned that my card was being rejected for final payment (which is BS). The same one they had taken £80 from. I phoned my bank who stated no rejections on my account (which I believe to be true as my bank account is in a healthy state and card is working fine). They also had the audacity to state that they had tried to contact me via email - which was again BS. In short avoid these 'shysters'. They are totally unscrupulous and mucked up a well planned holiday...

Horrible experience. We booked a car in Geneva airport only to find when we arrived that Keddy by Europcar had no record of our booking. It was technically out of hours so Cartrawler/Rental24H just kept repeating that there was nothing they could do and refused to let us speak to a supervisor. The only thing they could offer us was to rebook the following morning for 400 euros (the original price was £100) with no guarantee of a refund. As our hotel was a 1-hour drive from the airport, we were forced to pay for an airport hotel (£115) and a car with a different company (£165). We are now £280 out of pocket with no refund from the original booking as well and missed half a day skiing due to all of this mess -- not to mention had barely any sleep because we didn't end up getting to our hotel until about 1am. A total nightmare. Never again.