Renewal by AndersenReviews of renewalbyandersen.com

Summary I hired Renewal by Andersen after a sales rep visited my home on March 21, 2004 and showed a small sample that made the outside view look green. The rep assured me the installed windows would match the sample and reduce heat in my front room. The installed windows were neither green-tinted nor did they reduce the heat as promised. What happened • I asked for tinted windows for the kitchen, living room, and sliding glass door; the rep showed a small sample that turned the view green and repeatedly promised the installed product would match. • After installation there was no green tint; Renewal by Andersen later confirmed they do not sell fully green-tinted windows. • When I called the company the same day the rep returned and denied ever showing a green sample. Other company reps also told me the green sample did not exist. • The windows did not darken the view and did not make the front room any cooler in late afternoons. Company response and resolution • Renewal by Andersen offered two remedies: apply a green tint coating to my new windows or install darker screens. I chose the darker screens. • The offered solutions did not match the original assurances and did not resolve the heat problem to the degree promised. Impact • My front room remains uncomfortably hot in the late afternoon. • I spent significant time contacting the company, hosting multiple reps, and visiting the main office to pursue the issue. • The sales promises were inconsistent with the product delivered and multiple reps denied showing the sample I was shown. Recommendation Do not rely solely on verbal assurances from Renewal by Andersen sales reps. Get exact product samples and written confirmation of the installed product and its performance before signing a contract. Based on my experience, I cannot recommend Renewal by Andersen for tinted windows. Karen

The installation of two large double casement windows was excellent. But their business office is disorganized. The first installation date was missed without notice, and the final invoice/receipt is many pages long but contains NO DETAILS regarding the construction or efficiency specifications of the windows. I and their sales department have been attempting to reach the business office for months and no response. Their silence will cost me thousands of dollars in expiring rebates.

On the whole, my Wife and I are satisfied with the quality of the windows we purchased from Renewal by Andersen. Our sales rep. however arrived 2 hours late, affecting my Wife's schedule. He spoke eloquently of the quality and materials the windows were made from. He was sorely lacking in integrity and transparency when it came to discussing features we were interested in. He failed to discuss screen options, and the possibility of having a second handle for our windows so we could the option of pulling the top part down. If our sales rep was truly transparent, he would taken the time to go over every facet of the contract line by line with my Wife and I. In retrospect, it felt like our sales rep was anxious to have us sign without taking the extra steps to insure customer satisfaction. Whereas we are satisfied with the quality of the windows and their installation, we are not happy about the important details omitted by the sales rep who did not offer options we were interested in, and did not take the time to review the contract with us which is something any skilled professional should do. The response from Renewal by Andersen will have bearing on whether we make any future purchases from them.

the patio door I had installed at a cost of $10,000.00 is leaking more rain than the builder grade crape they took out. Was to have a service call today and it was a no show and no notice they would not be able to make the appointment. There is no flashing over the top of the door and I believe it is not sitting on the plate as the rain is running under the threshold onto the wood floor. Do not get a renew by anderson in the Atlanta area if you are smarter than I.

At intial install on a rainy day, they didn't inspect new windows. Had both of our original windows out before they discovered BOTH new windows had defects-broken glass and scratches. They had to reorder. New windows arrived, but at install, one replacement was found to have scratches on interior paint of grid-and the grid was poorly fit-with noticable gaps between the grid and the frame large enough to insert a penny into. We reordered TWICE more to "fix" the issue. Months later, the fourth window, which they allegedly unboxed and inspected-has the same issue. We received a small discount-but what a headache. They charge a premium and don't deliver on a premium product.

Only one installer came to replace our outside doors. He could not get the doors into the frame, so I had to help him with my bad back and hip. Then he broke our outside lights but never said a word about breaking the fixture. Next time I will use a local contractor with real installers.

Note: The windows in our home were installed before we moved in and the warranty expired a few years ago. One window stopped closing all the way. So in my quest to find which component of the mechanism went bad, I had to contact Renewal by Andersen whereupon a fellow in New York to the identification number of the product, informed me of the pricing system involved: $195.00 to come to our home and assess, Payment via credit card in advance, Ordering of Part and payment in advance, and $195.00 payment in advance via credit card to again come to our home to install. Instead of identifying the part that is defective, the tech ordered the entire mechanism at a cost of $158.00. All in all, taking from us 0ver $500.00 just to get the window to crank open and close. While it is commonly know Renewal by Andersen is expensive, when one's warranty expires, the cost reaches prohibitive, at least for us.

Approximately 4–6 months after the initial installation of a large window in our main bedroom, we experienced significant leaking during the rainy season, which caused considerable stucco damage to our home. Andersen responded by inspecting the window and replacing the original frame with a different type. Unfortunately, due to the extent of the stucco damage, I was required to repaint the entire exterior of my home — not just a simple touch-up. A few months after the replacement, I noticed that the interior window sill trim was not replaced along with the new window, unlike the initial installation. Instead, a soft, wet-to-the-touch sealant or caulking was used to fill the gap, which remains unset months later. While the installers and sales personnel have been courteous and professional throughout this process, I am increasingly concerned about the long-term quality of the product. It has only been about two months since the replacement, and there are already visible signs of rust on the inside window frame.