Renewal by AndersenReviews of renewalbyandersen.com

After many, many phone calls to set up an appointment and after canceling other appointments they never showed up. Had to call them. They said no supervisor was available. Nice of them to have us change all our other appointments for nothing. Lousy service.

This people were the nicest till they made sure I used their services, afterwards they was no accountability for their product, work was never finished and had to hire a different firm to finish their job.

Renewal by Andersen 190 E Touhy Ave #101, Des Plaines, IL 60018, (847) 486-5680 renewalbyandersen.com I understand that if you live in a condo the board chooses. If you have to get their windows just be ready for issues. I paid $22742 for the 10 windows that were required in my building. That's $2274/window. They chose the more expensive ones. I signed the contract and accepted financing in 2021. Now, in 2024 I can't close the double hung windows or lock them. This is a problem during the winter since I basically have a gap at the top. I have to tape over the windows. Others in my building have the same problems. I thought it was just mine. When I call them they send out a big tall man with tools. The latest visit was 8/16/2024. He uses tools in the lock and climbs to the top and really pushes up with all his strength and says "See it's easy." I'm 60 and not as tall or strong. Then he says I have to keep them closed for 2 weeks (fine during the winter) But he says this to my face when during hot weather. I reply back to him..so you want me to keep all these windows closed for 2 weeks when it's 95 degrees. Somehow I thought paying over 22k would make these windows easier, not a source of suffering. I shouldn't have to use tools, climb ladders, and start a weight lifting regime in order to close my windows. In 2024 I still can't close and lock my 10 windows that put me back $ 22742. The installation was a bit of a nightmare. They gauged out the walls in the common hall, my hall, and tossed my cats toy out into the street from my 2nd floor window opening. (FYI: Their financing company was honest and above board.)

I am glad they did someone's window correctly. I was suppose to have a full screen but haven't received it yet. I was told to leave the window closed for 72 hours which I did. That was about a month ago. When I opened it, the window slid very hard up and down. I can't lock the window because the locks don't line up. Not a happy customer at all.

Horrible. Set up appointment just want you to sign contract. No specifics to look over. Don’t get back to you with answers to questions. May be good windows but the process is not transparent. Waste a lot of your time. Found small company, got the Andersen patio door I wanted. Better price and installation time. Process was a breeze. Renewal by Andersen is a waste of time. They lost a $14,000.00 guaranteed sale. Jerks.

I would not have anyone from this company come to your residence. I have never had a worse experience with outside sales people than this. Couldn’t get any pricing because the guy (Zach) was more interested in asking me unrelated questions about anything except windows. I finally asked him to leave when I realized this was going to be a long wait for nothing. I wouldn’t recommend this company to anyone.

We love our windows by Renewal By Andersen, but the installation is still incomplete. The original guy did incorrect measurements for our hurricane shutters back in February 2024. The installers who came to install the windows failed to tell us they didn't have the hurricane shutters at that time, but someone would be out as they saw it was on the order. We finally had a different install team come back out weeks later to install the hurricane shutters. At this time they informed us the original guy didn't measure the windows correctly, and they didn't have enough shutters for all of our windows we paid for. Months later we can't get a straight answer from anyone on why we still only have half our hurricane shutters. Also, they don't return phone calls when they tell you they will get back with you the same day. The last point I'll share is we were told "our financing would not start until all the shutters were installed". This was a lie, because our financing started five months ago and to date we only have half the hurricane shutters.

I called to get a scheduled quote for replacement windows. All I can say is that this company conveys an attitude of arrogance in its presales screening. They admit that their prices will be higher than most others. I was willing to continue but it was as if the rep felt I wasn't the kind of customer they were looking for. I finally said I was sorry for even calling. This was certainly not a way to get new customers.