Renewal by AndersenReviews of renewalbyandersen.com

Weeks after having my door installed and after 3 follow-up visits to get the damage caused by the installation repaired, I still have not received the minimal compensation they promised for the inconvenience.

Absaloute terrible customer service

I had an appointment for a representative to come and give me an estimate to replace my sliding glass door. After contacting me 3 times, the person asked if my mobile home had a foundation. When I told him that I didn't, he stated that he would not be able to come to give me an estimate because the company will not service my house. I have a sliding door now. I feel like the representative just didn't want to give me an estimate because I was too far from him to drive. If they do not service mobile homes, then they need to remove the selection from their website.

Warning: Do not do business with Renewal by Anderson. You will be very sorry. Everything you may have seen on their TV ads is untrue. We went to contract with them in May of 2024. Installation was scheduled for September of 2024. They installed half of what we ordered. My hurricane panels are still missing, and here we are on hurricanes number 2. Not a way to do business!!!!!!! And then had the nerve to contact the loan company that they recommend and who financed this project for $15,249.00 that it was completed. Thus, activating my loan agreement and getting paid in full. Their "signature service" is terrible. Many telephone calls and no resolve. So don't do business with them. And do not believe in the salesman who comes to your home, like Blake Silver who will tell you everything will be handled perfectly. And do not believe in a manger named Colt or service representative named Carmen, they have "no idea" what is going on. Renewal by Andersen represents itself as a sister company of Andersen Windows, but they are more a long-lost black sheep of the family. Check the reviews online of Renewal by Andersen, and will see that they are terrible, along with the finance company they recommend, GreenSky. Once they have your money, you will be left sucking wind. We were!!!!!!!!!

This company sucks. Money hungry. I wish I never bought a back door through them. I’ve had to have them out 2 times now to fix it. Waiting on them to come fix it a 3rd time and they’re telling me it will take over a month.

Complete garbage. Don’t buy it, they’ll send some off brand contractor to royally screw up your home and not help you one bit. You’ll waste thousands only be left with their garbage in your home. Not to mention, you’ll be contacting them month after month for the repairs. They’ll keep sending people but you’ll be stuck with their cleanup month after month. I had mine installed in March and they still aren’t finished installing them. Not a dime back for reimbursement either.

I was given a qoute over 6mths ago. I am a single, older woman with health issues and disabilities. The prices was too high for me to afford out right, so the salesman pressured me into financing with the old "let's just see of you are approved" line. The interests rates were insane. He did not give the same care to explain the financing as he did the product. The financing fell through and the salesman relentlessly called over the next 6mths to see if I had rectified my finances. In August I had to stop working due to health issues. My son and friend stepped in to help with finances. When they saw the quote from Renewal they sought out other quotes from different companies for the same windows from Anderson. It was half of what they quoted me, with the discount. They chose to go with them. The salesman from Renewal still called. I made the mistake of giving the courtesy of letting the salesman know, I would bot be using financing as I was no longer working and that someone else was hired for the job. The salesman then informed me that Renewal had ordered my windows (with no financing or measurements) and that they belonged to me. I then explained that he informed me the contract was based off financing. He simply said " We have your social, they are coming after you". Imagine this happening two days after a significant health diagnosis that requires you "minimize stress". I had to spend the day talking with my lawyer (a $400 charge) and filing a report with the FTC. My lawyer was able to uncover and review made on glass door by an anonymous employee that started Renewal uses manipulative tactics and preys on the elderly. STAy AWAY FROM THIS COMPANY. You are better off signing a contract with Puff Daddy. Same result. Please file a report with the FTC if you have had similar experiences. It only takes a minute. This company is willing to use their corporate money and lawyers to cause financial hardship over a lost commission. They need to be investigated

Horrible company. Terrible customer service. I think the company should be investigated for false advertising. They have been running a promotion advertising they will have an installer come out and give a quote that as good for a year. What a laugh. After 3 calls to the company I finally did get a installer to come to my house and he took measurements for my windows. I was told he would have a quote for me with in 4 days. What a waste of time. He told me he was the only certified installer in my area, and also in 2 or 3 other states. It seems to me they were advertising to get customers in only an area that had the most request for installation of windows. I called and complained to the company a few times and I was told someone would reach out to me, which never happened. It has been months and I never received a quote. Folks don't waste your time with this sham company.