Renewal by AndersenReviews of renewalbyandersen.com

First off, the windows are beautiful and of extremely high quality! The salesman that came to my house was very knowledgeable, professional, and helpful. Made us feel comfortable and safe paying $174,000 up front for the job of 52 windows. He acknowledged and understood the fact we had Home Owners Association (HOA) rules. After that point, the service went DOWNHILL fast! Install team reached out to us monthly but would never return emails or voicemail. Had 4 different primary reps assigned during the 7-month span. We made multiple attempts to reach Andersen install team, and NEVER had calls or emails responded. On 3 Dec (3 days before install), we finally reached our 4th rep, Luis. He had zero knowledge of the project, and Andersen had not secured a building permit. After he researched our project, he elevated it to a supervisor who acknowledged that the permit request had never been submitted—Andersen dropped the ball and used the excuse they were moving offices to Orlando. The workers doing the install were OUTSTANDING! However, communication with your install team was horrible! Throughout the whole process, we sent/voicemailed over 50 times, and had less than 15 replies. One of the windows arrived shattered off the truck, a crane got stuck in our backyard, and this whole process took 7 months. The installers were GREAT, but the communication and customer service were horrible. For the amount I spent, I will not recommend Andersen to any neighbors or friends. UPDATE: as of 23 Dec (56 days after providing info), I still do not have an approved building permit. 3 emails, multiple texts regarding the crane lift Andersen left in my cul-de-sac for 5 days—no response (7 calls from neighbors, and 2 HOA violations). They finally picked it up with zero communication. WORST customer service ever! UPDATE #2: after posting reviews, I now have a #5 (fifth) customer service rep assigned...actually calling me. So much for their "White Glove" service. I was considering impact windows for my other house as well--IT WON"T BE RENEWAL BY ANDERSEN.

In early March 2024 we ordered and paid for five very expensive hurricane windows. They arrived much later than promised in June, and one of them arrived with a broken pane on the inside. We were told that six weeks later they would replace the window, they came back much later, after calling several times and canceling visits, in September and brought another broken window! Again we were told six weeks, the window was in, they made an appointment for December 10, we waited, they did not arrive, only to be told again the window had not come in. Meanwhile, we told them that windows will not lock! Numerous calls and no one has called us back.

One of the worst experiences I’ve ever had with a contractor. The sales people definitely sell well. But the products are either bad or the installation is horrible. And when you try to get them serviced, it’s impossible to get something set up. Got our back door replaced. It was never leaking prior to the install. Now it leaks through the back. We complained and they sent out a service guy who said nothing was wrong with it

I scheduled my appointment for today. No one showed up, I called, and they said it was for the next Sunday. Wasted my time!

That is worst company to deal coming in your home take a look your window tell you Cinderella story price for window and door is so sick that I think I buying Ferrari not window this company think we are not shopping around so joke tell me that my bay window cost 16000 can what a joke no thanks never this company again people do not buying his story

Worst customer service ever, I have called many many times, I only got maybe two or three phone calls during all this time I paid half over several months ago, the first store that they wanted to put in was the wrong size, months later, no word again, one person had a death and family so I understand that, but there ought to be other people that can step up to the plate upon message upon message. I want my money back and I would like someone to call me.

No respect These idiots enjoy trespassing, spamming the world with their paper cards, as they walk past no soliciting signs.

I had Renewal by Andersen install a new sliding door that enters unto my deck 7month ago. The first problem I experienced, when the door heated up during the day, The sliding door was very difficult to open or close. After [3] tries to fix the problem using A silicone based lubricant which lasted 1 day and the problem was back. After 3 tries and the problem was still there, I called Andersen and asked the salesman to come out and look at the door with me. I showed the salesman that the lower track that the door slides on was skewed to one side causing the door to bind up, he agreed. So he ordered a replacement frame be built and installed, I agreed. That was two month ago. Sine than the interlock mechanism has failed and the sliding door is impossible to lock especially at night when the temperatures drop. The replacement frame is scheduled to be installed 11/06/24. This will be attempt number [4] to try and fix this door. Communicating with these people is terrible, you seldom get the same person twice, and it seems that the left hand doesn`t know what the right hand is doing. I am so dissatisfied with the product and service and strongly advice anyone considering door or window replacement, DO NOT use renewal by Andersen, the product is substandard and the installation and follow up is terrible. Do not get caught up in their slick salesman talk, It just is not worth it.