Renewal by AndersenReviews of renewalbyandersen.com

Received a quote from RBA in Melbourne, FL. Initially $83,000!! Then a discount to $63,000, and finally $53,000!!! See the scam pattern here!? I got two other quotes from reputable companies for under $25,000... I am so angry at RBA's attempt to rip me off thousands!!!

they have a quality product but thats as far as it goes they are way too expencive and there deceptive advertising is very misleading the mailer that they use at a quick glance looks to be handwritten but is not... they are not trustworty, and if there advertising is bogus I would not trust anything else they do

We called them to hear their offer but somehow they managed to get us sign the places in their iPad without even reading the whole contract on the spot. When we did read the contract we realized that they promise one thing but the contract contains the other. We are using this public place to officially cancel our contract because 1. The contract they promised and the real contract are different. 2. They don't answer the phone, don't return the calls. 3. The email they provided doesn't exist. 4. We don't believe in legitimacy of this company. 5. Their real name has nothing to do with Andersen windows and we wanted Andersen windows. We just want this to be documented that we tried all the possible means to contact this company but it's impossible.

On a positive note, the product looks decent. The sales tactics however are disgusting. The television ads suggest they give you a price rather than a quote. In actual fact you get three prices. One is good for a year, one for 15 days and one if you sign on the spot. Of course they vary greatly. In my case for four smallish windows there was almost $10,000 between the three. The pressure to sign on the spot is harsh and numerous follow-up phone calls occur, to the point of harassment. Even seeing their ads now makes me angry.

Worst rip off company I’ve ever dealt with. Signed in April of 2024 and after a complete do-over as the project manager called it finally had doors in November. To make it worse the house was 25 years old and only replaced doors to get something nicer. First hacks that showed up installed 2 main entry doors and 2 storm doors. Front door wasn’t squared,threshold was bowed and storm door (scratched in 2 places)was binding on it. Trim looked like it was cut with an axe. The other set of doors,storm door frame was damaged but installed anyway,screw missing in hinge on the main door. Then someone came out and said it was horrible and getting a do-over. Then waited a month or 2 for new storm doors. Crew comes back again and installed storm doors,missed with saw on bottom edge and no touch up, can see light from outside at the bottom side corner. Go to open screens and pieces falling out of both storm door slides. Said we wanted to keep old doors and trashed frames taking them out. 17,000 plus for total crap company. They offered a1500 and went to $ 2000 compensation but want you to sign away any legal standing you might have plus have to remove any reviews online or state they made it right. Doors are good quality but absolutely garbage company to get screwed by. I’d rather lose the joke of a $2000 check and save someone from getting robbed. Use a local contractor who will put pride in their work, wish I did. Now we found a piece of rubber from under the main door on the floor and noticed the screen door isn’t even straight top to bottom,What the hell did I pay for ??——UPDATE !! We get to have them come take our side door and storm door off now because of more problems. WTF is wrong with this company? Main door isn’t plumb according to manager and storm door is coming apart at the top left corner AND leaking on main door from the top where it meets the frame. This is insane. 25 year old house

Read before you buy! One very unhappy customer of Renewal by Anderson, and here are the reasons. I should start by saying that I have owned homes with Anderson Windows and doors in the past, and they have been very good products. I guess everything does change, some for the good, and some for the bad. I recently replaced sliding doors (3 sets) using Renewal By Anderson. Even though their quote was nearly double any other company, we decided to use them due to their reputation and marketing message about their company. Concerning their advertising / marketing message. They want you to believe that they are a fully integrated company, meaning that manufacturing, installation and service are all one company. That is not true. During the installation, a simple question to the installer clarified that he was an independent contractor, tax identification as a 1099. This is not an employee and is exactly what all of the other window and door companies utilize for their work. They will tell you that the contractors are “their guys” but a 1099 is a 1099, and they can work with anyone they want. As far as the product itself, some parts are made by Anderson, and some are not. That is one of reasons for my issues below. The repair technician and the service center both admitted that the glass is subcontracted out to another company, and that Renewal by Anderson simply makes the frame. This is what they want you to believe. And of course, glass is the most important part of the product. Since that time, I have had problems with all doors, have had numerous services calls to “fix” the problems, and have an open work order out now for almost 8 months. The sliding doors on the second floor have been “repaired” twice, and the cold air continues to come through the doors. Each time a technician came to my home, some minor adjustments were made, and replacement of a broken seal were completed, but this did not stop the problem. During the last visit, the technician Caulked the outside frame of the door to prevent the cold air from coming into my home. Now….. if this was a “custom measured door” that was installed correctly, you shouldn’t have to caulk the outside of the frame. It simply wasn’t measured correctly or installed correctly, one or the other. The sliding doors on the lower level have another problem. The grids on the inside of the glass rattle loudly of you touch the door, open and close it. I have sent videos of the problem to the service center. The technician who was here last time said that the rubber bumpers were not installed on the grids. He even took a video himself and said that this was a real problem. The bumpers I am taking about are the little inexpensive rubber stoppers that you have on your kitchen cabinet doors to soften the noise when you close the door. My doors on the second level have them all along the grid inside of the glass, and there is no rattling when you open or close the door. There are zero bumpers on the lower-level doors. After numerous calls to the service center, I finally found out that Anderson didn’t make the glass! I was told that when they contacted the company that made the glass, they told Anderson that they sometimes put them on, and sometimes they don’t. This is ridiculous. There are no manufacturers that don’t have an SOP (Standard Operation Procedure). It is never left up to the employee whether to put them in place. Once again, no resolution since it is not all one big happy family. I strongly suggest that you do not use this company and save yourself a lot of money by contracting with another window / door company.

We spoke to our salesperson Cory Jones (908-714-6215) here in my kitchen in connecticut. You should give him a call, he'd love to tell you all about this situation & renewal by anderson's policies. He agreed that we could have air back door to replace.Due to lack of security and heat loss. He agreed to do the project for over $5,000 !! We explain to him that we are leaving on vacation for 3 months on january 27 of this year . With that in mind, he scheduled an install for friday the 24th. They then waited till within a week of the 24th and canceled on us because they didn't have the door. Why the hell schedule the appointment if you don't have the door you're supposed to install ?? We were extremely angry.I have an unsecured backdoor that I don't want to leave the way it is for 3 months with my wife and i not home. So I did the only thing I can do. I took yesterday off of work tore down the old door in the old door frame. Reboxed it in put in a new steel door frame and new door. I have called the company repeatedly for over a week, and a manager or supervisor still refuses us to call me. I am extremely angry. For over a week I have been calling all numbers associated with the renewal by anderson and nobody has returned return to my call... does this sound like something you'd like to deal with ? ME EITHER !!!!

Renewal by Andersen of Vermont is a franchisee of the national corporation and is not responive to questions or problems of Vermont customers. We found that the sliding doors we had purchased were much smaller than intended, obsuring a significant portion of the view that was the primary reason for having sliding glass doors on our deck. After a number of months of waiting for the doors, during which time it was impossible to reach the company by phone or email, when the first one (of two) was installed it was immediately apparent that we had a problem, but for over 2 1/2 months no one at RBA Vermont would speak to us or respond to our phone calls or emails. We finally contacted the Vermont Attorney General's Consumer Assistance Program, which attempted to negotiate a mutually agreeable solution. The solution may have been agreeable to RBA Vermont but we are not happy at all. The doors themselves are fine, but because of their sizes, they are not what we wanted. Buyer beware!