Renewal by AndersenReviews of renewalbyandersen.com

Renewal by Andersen states they have a life time warranty. Sounds good but that's not exactly the case. Their lifetime warranty is only 10 years for parts per the Denver person we spoke with. Our windows won't close completely because of worn out cranks and because the windows are older then 10 years they stated it was a billable repair and not warranted. Be sure you understand their warranty should you choose to do business with them

The experience was fine. Installation seemed professional. Yet worst decision for our house that we have made. We are sick about it. We have an historic home and the inside of the vinyl windows look cheap and crappy. We have ordered special wood paint to try and make it look like wood instead of really crappy plastic. The hardward looks like cheap bathroom hardware. I guess we will now have to spend 2000 dollars to get the brass hardware. Our wonderful deep window sills are now gone. WE ARE SICK... JUST KEEP YOUR OLD WINDOWS!!!!...You will never get your money back in electricity savings to make it worth ugly vinyl!

Loyal Anderson customers. Bought their vinyl double pane windows and sliding doors for our entire house years ago because they were touted by Anderson as "top of the line" Now Anderson's latest commercials have a lady literally slamming vinyl windows as "cheap". Nice job. By the way we have had multiple issues with their windows and sliders -window glass discolored and leak both air and noise, window cranks broken or very difficult to open, vinyl discolored, Sliders very heavy and difficult to slide.

We put in Anderson Windows about 2 years ago. They were expensive. We went with Provia Windows just recently. We had the siding replaced as well where the Anderson windows were put in. The installer asked who put in our windows and I told him. He said I don't usually say anything, but whoever put those windows in did a poor job. I showed him how the trim was put on and there were significant gaps at the joints. After seeing what our other installer put in, we then knew what a poor job of installation Renewal by Anderson did. I recently painted one of the rooms with the Renewal by Anderson Window in it. I took the trim off and discovered there was no insulation or foam around the window and it was letting in significant cold air. I then put the trim on like it was supposed to. I was a little sick to my stomach knowing how much we paid for the Renewal by Anderson windows compared to the Provia and how poorly they were put in. Do I think the Renewal by Anderson windows are good windows? I think they are, but the install sucked. I still have 3 windows to take the trim off and fix what should have been done correctly to begin with. Would not buy again.

Initially I filled out a form online to get a quote for a door with renewal by anderson. At first they told me they didnt service my area so I wrote them off. Then a couple months later I got completely spam called by them. 4-5 calls a day, finally answered got them to come give me a quote (they now service my area they said) told me to set aside 90 minutes for the quote. Which I thought was a long time for a single patio door. The salesman came, he was pretty knowledgeable and polite and not real pushy but the quote I got, for 1 door was over $32,000. Need less to say I wont be going that route. Omg reason in giving a 2 star instead of 1 is because the salesman was respectful and not too pushy. Absolutely outrageous pricing, local hardware store is under $2000 for similar door.

This is a company completely resting on its laurels. The windows - the very very very expensive windows, are OK, it's everything else that has been a nightmare. I thought when I chose the high dollar company I would get high end service - what a joke. It has been over 8 months since I signed my contract and still they can't get the "sashes" (the upper portion of the window) correct. After the initial installation, one of the windows wouldn't open due to a cracked frame (the workers didn't check it before leaving), and the windows sagged terribly when opened (2 of the larger windows by a foot). The separating pieces of wood creating the sash patterns were crooked, several had the wrong pattern - it has been FIVE VISITS thus far and the sashes still aren't done (first guy - didn't have the wood, second guy had the wood but not the clips, third guy had clips but not enough and not the wood, fourth time got all the clips in but in all those times no one had bothered to get the windows numbers to get the correct size which he got and now waiting over 4 weeks and still no last ew pieces of wood. If you are having issues - DO NOT PAY ANOTHER CENT UNTIL ABSOLUTELY EVERYTHING IS DONE. They coerced me into paying because it was "essentially" complete and I've basically ignored ever since.

I had all of the windows in my home replaced by Andersen almost 3 years ago. It wasn't cheap. The winter they were replaced was relatively mild so I didn't notice too much of a problem. I did notice the heat in summer and called to ask for someone to come out and check that they were properly installed. A person did show up but he sounded pretty much like a robot with a memorized script that didn't address my issue. It boiled down to me getting the run around. I suffered through the following winter but this year, we are getting arctic fronts even before winter arrives and I'm really feeling it. It even feels breezy inside but its probably just my imagination. All I know is that I am cold and angry that I spent thousands only to be less comfortable than I was with 30+ year old windows. I therefore would not recommend Andersen.

I am reviewing Renewal by Andersen Richmond. I paid $12K for a replacement set of patio doors and expected doors with no quality issues at that price. The sale and financing portions were very well done. Installation was also pretty easy after a lengthy production time. Problem came when I noticed a large area of small dust like debris that looked like a spider web inside one of the windows when the morning sun came thru. I called customer service and they took pictures. I received a call saying my replacement "doors" were on order. When install happened, only one door was installed - not the one I had complained about. Further discussion resulted in more technician picture taking, but there was never anyone who could arrive early morning to capture the "dust" in the morning light. However, door that was replaced has an interior (between the glass) mark and they are denying it was there when installed. Not sure how I can be responsible for a between the glass defect. Renewal advertises that they provide the single point (install, manufacture) responsibility, but I feel that is actually a negative if hiding behind their own product. I have not found them to stand by their product quality. I found their various departments just put up the same walls as separate companies without the incentive of satisfying a customer that a supplier normally has. I've requested that my complaint be acknowledged by the manager, but they will not provide any names or phone numbers of supervisors or quality personnel who are making these determinations. I had planned to follow up with replacement windows, but I don't feel the "quality" or customer service is anywhere near the extra price. I've even gone to pointing out the flaws in the doors to anyone that comes into my home so they don't fall victim