Renewal by AndersenReviews of renewalbyandersen.com

This has been a horrible experience. Six weeks ago I called to inform Renewal By Anderson that the lock on our back slider door was not functioning properly. They sent a technician to come take pictures and confirm that the lock was broken. He left, said he would order, I would be contacted. Later I am informed that it will be 6 weeks to receive a lock..what? They don't maintain inventory?! So I wait. The Technician comes today and did not have a new Lock Cylinder with him! Lock still does not function which causes us a HUGE inconvenience! I can only imagine if I needed the door replaced. Horrible, horrible, horrible customer service. I would not recommend.

The commercials are nonstop day after day on TV so you have to wonder why beg for business. Flyers are always showing up in the mailbox saying there are installers in the neighborhood doing a job for a neighbor. As a homeowner I have owned more than one house in my time and those flyers find their way to every house I have owned in different neighborhoods so that's just a load of bologna that there is someone installing windows, doors, etc everywhere I live. Just think if you decide to move to Santa Claus address then they will send you flyers to his workshop as a Christmas list saying they are in the neighborhood installing windows and doors in the neighbors igloos... What a joke and with the bad reviews I would never even think about buying anything from this company

I ordered 9 windows in Nov 2024, the representative spent 3 hours showing me the windows. Then a second representative went over ever thing, the wrong color was ordered, he caught the error. They told me they would arrive about Christmas. They arrived in Feb 2025, I would have never ordered them if I had known. I took off work as I was told the installation would be 2 days. They arrived and took two windows out, the installer in charge was saying this isn't right, this is not going to fit, and I asked what is going on. Long story short, they ordered the wrong windows. Didn't tell me until they were leaving on the first day and only put 2 windows in the whole day. The installation took, 4 days, I had to get a neighbor to set at the house because I hadn't planned for 4 days off. I asked for the supervisor to come talk to me and tell me what was going on, he never came. I have since asked for a supervisor to speak with me no one will call or talk to me. The end of all this mess is, windows were installed that I did to order. The installer didn't know how to do some of the work and he told me he called his supervisor and told him he did not have experience in what he was asked to do and that he felt inadequate. Today, is May 13,2025. I have the wrong windows, a sloppy job, and the run around. I have called numerous times I talk to the concierge, who if very polite and sympathetic but gets me no where.

This is the second time I've had doors installed by Renewal by Andersen. My first experience two years ago was smooth and pleasant. Unfortunately, this most recent experience has been extremely disappointing. I chose to pay for the project upfront rather than finance it—something I now regret. I’ve learned the hard way: do not pay in full until the final inspection is completed. The crew that installed the sliding doors and window did a good job, but things went downhill from there. A representative briefly stopped by, looked over the work, and insisted that I pay the full balance immediately, even though the official county inspection was still pending and the window frame could not be completed until after that inspection. She promised the inspection would be scheduled within 10 days, but after that visit, she became completely unresponsive to both calls and texts. I was then directed to contact someone else in the office, who also failed to return my calls or respond to voice messages. Eventually, I received paperwork from the county, and someone from the office left me a voicemail to schedule the inspection. I returned the call immediately but never heard back. It has now been over two weeks with no response. The customer service has been appalling. It feels like once they’ve been paid, they no longer care about the customer. What good is a lifetime warranty if you can’t reach anyone for support? Based on this experience, I would not recommend Renewal by Andersen to anyone.

We received a 7,000 quote for a replacement patio door. Same door at Home Depot was 2,500-3,000. What a disgrace. SENIORS BEWARE!

In tucson area had windows installed by renewal by anderson. Bathroom windows were not what we ordered. When complained about them they tried to put off talking to us as long as they could. Finally talked to them and they stated nothing we can really do. We are still fighting with them months later. Our friends and family that have seen the windows have stated they will not never use them. Don't use this company. The salesmen are horrible at their job.

A family member reported to me the problems experienced with RBA (Renewal by Anderson) having windows installed. The windows are great, the problems were in communications or lack there-of with the company and the extremely poor treatment of a customer. The family member advised that it's RBA's policy to pay $250.00 for every follow-up visit after the initial install and in this case there were follow-up visits. The family member advised that RBA required the signing of an NDA (Non-Disclosure Agreement) as part of the acceptance money with additional requirements that prevented the family member/RBA customer from making disparaging remarks about RBA. I have seen the NDA. Just ridiculous and insulting!! Given the horrendously poor and insulting treatment towards my family member by RBA, I would NEVER do business with this company.

I decided to use Renewal by Andersen because of the excellent reviews I read in the Clearwater FL area. I even recommended both the salesman and the company. I now wish I hadn't. Before installation and additional time spent on additional installations went well. Both the office and the salesman Rodd were excellent, however after the installation and learning that the inspection of the windows failed inspection by the city, both the salesman and the office ghosted me. I sent numerous text messages, voice mail and email. No one returned my requests for assistance. I finally got a hold of someone in California who gave me a different phone number. That person commented and stated that no one made any entries of my many attempts to contact them. There was no record of me stating that windows failed the city inspection. They are supposed to be here next week to install a storm door, and the salesman is supposed to be here to discuss the next phase for additional windows. My advice? Stay away from Renewal by Andersen on the Clearwater/Tampa area and go with a different company. For the amount of $$ my wife and I spent, and planned to spend, we thought we deserved at least a simple follow up phone call. Someone needs to take some instructions on customer service.