Renewal by AndersenReviews of renewalbyandersen.com

Terrible follow-through and incomplete work! Our door was installed in January of 2025. During the installation, some issues and flaws were identified that needed correction, and a new part was ordered to complete the installation. The part has supposedly been ordered and promised to arrive every month. Six months later, it is still not here, and the door installation remains incomplete. Very disappointed in Renewal by Anderson - promises not kept, communication is terrible. I would look for a different vendor next time - one that honors their commitments and stands behind their products.

Im not certain how their windows perform because I couldnt get through the sales process. They will only give you numbers in person and try strong arm tactics to make you sign up immediately so you can't have a fair and quality bid process to get the best product for the money. There is generally a good reason when a company is afraid of a fair bid process. If I cant get through a pricing process I cant imagine what it would be like if any problems came up.

Customer service is horrible. One must go through central call center located in MN and leave name and number so someone will call you back--but they don't. Proprietary hardware, so that if something breaks or wears out, must go through Renewal by Anderson and their service techs to do replacement. Must pay up front for service call and part--even though it might take 6 weeks for them to get the part--and the service call is extremely expensive. Thus, using your money for free. The Renewal by Andersen of today is nothing like it was 10 yrs. ago.

Absolutely the most horrible company to deal with. Signed an agreement in April of 2024 and had 2 main doors with storm doors installed in June of 2024. (My house is 25yrs old and only decided to upgrade for something nicer) What an absolute nightmare to come home to. Trim looked like it was cut with a sawzall,storm doors installed binding,screw missing in main door hinge,installed crooked and the list goes on. It was so horrible they came out and said it’s going to be a redo. They came back out and removed my front door and storm doors installed,reinstalled the front,supposedly fixed the side door and had no storm doors for quite some time. They come back,install storm doors and bottom screen mechanism is broken on both. Then on a heavy rain water was leaking pretty bad between the storm door and house. They come back AGAIN at 1 year later and have to remove storm doors installed because it’s coming apart and hanging. Also had to straighten the main door because it wasn’t installed plumb. All this crap for 17k and a years worth of nightmares. I have a whole folder of pictures but can’t post them. Time to lawyer up.

The company could listen to their customers instead of overstepping their boundaries. They wanted to do what was best for them, not me.

A sales rep from Renewal by Anderson Windows came to visit my wife and I at our home. While presenting us options for purchasing windows, the sales rep mentioned several times a tax credit of over $20,000 after from that we chose to do business with Renewal by Anderson. Once we agreed to purchase the windows, we were then directed to GreenSky Lenders for the loan to purchase our windows. It was approved, and this started the process for our windows to be manufactured. In March 2023, the installers arrived at our home to install our new windows. The installers installed our windows in one day and transformed both the appearance and the energy efficiency of our home. The install was complete and our home looks and feels great. In 2024 we reached out to Renewal by Anderson Windows for the required information to take advantage of the tax credit that we were informed about by their in-home sales agent. The first document that Renewal by Anderson sent us showed a tax credit of $5,600, which was far less than what the sales rep told us in our home during the visit when we agreed to purchase the windows. We inquired with Renewal by Anderson Windows to get a better understanding of the difference between the amount that we were told initially versus this new amount of $5,600. Renewal by Anderson sent a revision for the tax credit amount in a separate document for $24,123. In the conclusion of it all, the tax credit that we actually qualified for, according to our state’s tax code, was $600 — and not $5,600 nor $24,000. If it had not been for hearing the amount of $20,000 repetitively by Renewal by Anderson Windows and Door Company for our estimated tax credit, we would not have purchased the windows from them. We would have kept the old windows we had before the contract, loan, manufacturing, and replacement. We have contacted Renewal by Andersen several times about this matter and their short answer each time is it’s the customer’s responsibility to know the tax code in their state. My contention is that if it’s mainly up to the customer to know, then the sales rep should propose the information. During the sales rep’s visit to our home we would’ve not known to ask about a tax credit, and the sales rep proposed for us to wrap up the deal that day; the only information we understood about tax incentive was what the Renewal by Andersen employee gave us. If in a car dealership a salesperson repeatedly told a customer they had a specific discount coming as a tax credit which gave incentive for the customer to make the deal, if this tax credit never materialized it would be a problem. Renewal by Andersen seems not to be concerned with predatory sales tactics from their sales representatives. The companies actions were also questionable by sending us two different tax incentive amounts when we requested the paperwork to file our taxes, all of this is highly suspicious.  Search for YouTube video, “LOVE OUR WINDOWS by RENEWAL by ANDERSEN WINDOWS AND DOORS -Watch This Before Your Consultation NOW”

The worst business ever seems too good to be true more like a scam low quality very dishonest business definitely Are very desperate for business I wouldn’t recommend them NOT even to replace a doggie door. We live on a beautiful street with nothing but custom homes and no we do not have double hung windows. That tells you how much they’re desperate for business and their dishonest. There’s nothing on our street that uses those type of windows they must have the wrong street not good😏 Read their reviews they have tons of bad reviews 1.7 That is a bad score

AVOID RENEWAL BY ANDERSON! Renewal by Anderson is not only a rip-off company but they insult a person’s intelligence with their high-pressure sales practices. After seeing a television commercial offering a 40% discount on a multiple window purchase, I called Renewal by Anderson to schedule a consultation. BIG MISTAKE! Once the salesperson got his foot in the door, I could barely get him to leave without consenting to a purchase. He was in my house for more than two hours. The scamming started from the get-go. He started his sales pitch by stating, “I can beat the deal you saw on tv.” Then he went on to tell me how superior the windows are, which I’ve since discovered IS NOT TRUE. My daughter recently purchased a house with Renewal by Anderson windows and doors, and they are relatively unsatisfactory. Next, he gave me a quote for the products which was over twice as much as other estimates I’d gathered. When I said, “no thank you,” he began adding discounts. In fact, he did this multiple times, but even his bottom line was way higher than any other quotes I’d received. What a SHAM! This is a public service announcement.