Renewal by AndersenReviews of renewalbyandersen.com

Absolutely horrible! A $14,000 entrance door? Nothing fancy. I thought the reps lap top was not working correctly. How many people actually buy from this place? Please get more quotes. We bought a beautiful entrance door for 1/3 the cost..bought from Menards and hired a guy to install it. $5000

I'm one of the lucky ones that experienced Renewal By Andersen's horrendous customer service in time to cancel my contract. The salesman that wrote my contract agreed to a post dated check for down payment to allow time for me to transfer funds from other accounts. My bank called me to tell me I was overdrawn the next business day. They provided a photo copy of the post dated check that had been cashed by Andersen 4 days before the date on the check. I immediately called the salesman and of course went to voicemail where I left a message. I called Andersen customer service and the agent took no responsibility. I insisted on speaking to a decision maker and was passed along to "accounting". Again I got "we'll get back to you". I let them know time was of the essence and I would need to stop payment on the check and cancel the contract to protect my bank account from being overdrawn. They said they never cashed the check and even stated they had it in hand. To prevent this overly long post being even longer, suffice it to say Andersen's response will be to first disavow responsibility, then blame the customer, then once irrefutable evidence is presented, finally "take responsibility". This company is not to be trusted and will not live up to it's lofty promises. BUYER BEWARE!

This company is the worst I ever had doing home improvement work at my home. It took 10 months to install 5 window openings. It took 7-8 weeks for the first install. 2 of the windows were of the wrong design/pattern and 1 window had a large hole/gash on the outside window frame. We had to wait anther 6-8 weeks for new windows to be partially installed because the crew had to leave and didn't speak english. That crew left 2 drywall holes at the top of the 2 windows which they covered with our blinds. Also, they said they only use in house installers which we found out was B.S. because they are not W-2 employees. Communication was extremely poor and all they do is lie to you. We paid 29,000 for the windows,suffered slot of disappoint and received no compensation for what they put us through. Please stay far away from this company because they are the worst of the worst people to deal with. They are very overpriced, offer poor workmanship and never stop lying to you. 0 stars is what the deserve!!!!

I contacted Renewal by Anderson for information about window replacement, I told them I was just wanting information and that I would contact them if I decided to use them. Now I get daily calls even after telling them again that would contact them. I have blocked their number on my phone and still get calls from them every damned day.

For 32000 dollars very unhappy. they came out and started taking out old windows. by that time they took windows out and I said they aren't white. they pried on j channel to get new windows and trim in. and had a contractor show up and had old windows sold before finishing installation. caulking around windows shows. they said we can paint windows but he didn't recommend. which we didn't want a bandaid on them. he took picks of the j channel miters no flush no more. it look terrible. he promised it would be fixed and caulking. took pics. guy shows up says we didn't do that nothing he can do about it. so cant give a review on windows yet. haven't had long enough. but please take pics of your windows and trim before they took it so you have proof they did do it. and see their shade samples because their white is not white its tan. lots of money paid to be jerked around and it looks terrible .. but hey he says it wont leak !!!!!

Be very careful dealing with this company. Their sales practices are extremely aggressive, and the pricing is completely out of market range. The offers are structured in a way that assumes customers won’t fully understand the true value of the product. While their representatives may appear professional and courteous, the overall approach is misleading and does not reflect a fair or transparent transaction. I strongly do not recommend proceeding without thorough research and caution.

My parents, who are 84 and 85 years old, signed a contract for a front door with sidelights and a storm door totaling over $18,000 — even after a veteran discount was applied. Within one to two weeks of signing, my father was diagnosed with Stage 4 cancer that has metastasized to his brain and throughout his body. His time is very limited. Because of this devastating diagnosis, I contacted Renewal by Andersen to cancel the order so my parents could preserve their savings for medical treatment, funeral expenses, and the many unexpected costs that arise during end-of-life care. Although the representatives I spoke with were polite, the company has refused to waive a $4,273 cancellation fee and is insisting on payment. In addition, the overall price of more than $18,000 for a front door package raises serious concerns for our family. When elderly homeowners agree to projects of this size, especially at prices that appear significantly higher than what many would expect, it is hard not to question whether seniors are being placed in financially vulnerable positions. At a minimum, it leaves the appearance that elderly customers may not be receiving the same protections or pricing considerations others might expect. My 85-year-old mother cannot afford to pay $4,273 in cash, particularly while preparing for her husband’s passing. We understand contracts contain cancellation terms, but extraordinary medical circumstances call for compassion and reasonable discretion. Instead of focusing on spending precious time together as a family, we are forced to deal with a substantial financial demand during one of the most painful periods of our lives. That is deeply disappointing.

Oh where to begin.... Um let's start with the quote. We were looking at getting 14 windows and a French door replaced. I've heard renewal by Anderson was expensive but was absolutely appalled by the quote $127,000. Yes you read that correctly. 1/3rd the cost of the house. After being displeased with the original quote the sales rep went on to offer discounts bringing the quote to somewhere mid $90k still absolutely laughable. A simple search shows they've been in multiple class action law suits with false advertising, inflating prices and offer these "limited" discounts to pressure the buyers into making a split second decision when in reality the "discount" never actually disappears. Definitely shady business tactics and they will absolutely not be getting any money from us. These are used "car salesman" to the absolute worst extreme.