RentalcarsReviews of renalcars.com

Booked a car from Rentalcars in Sweden and paid the fee. At pickup I was asked for insurance but declained. I sign the two papers as I always do to approve I have picked up the car but later I was charge 189 euro for insurance. Rentalcars, cant help me. They where the once who recomended Firefly and they should take responibilty to work with proper partners, OR help customers to avoid this kind of freud. Never again RentalCars or Firefly

Total waste of time. Customer Service can be helpful but the UX is woeful and product is utter garbage

​I had reserved an Audi Q5, but upon arrival at the rental desk, I was informed that I could not receive the Audi Q5 due to my inability to provide a Platinum or Infinity credit card. Instead, I was given a Cupra, a vehicle of a lower category and size.While at the rental desk, I made an effort to resolve the situation by allowing the Sicily by Car representative to speak directly with a representative from rentalcars.com over the phone. Unfortunately, this did not lead to a satisfactory resolution, and I was ultimately forced to settle for the inferior vehicle. ​ ​As per the Consumer Rights Act 2015, any prominent condition that could affect a consumer's decision or rights should be made clear and easily noticeable in the contractual terms and conditions. I have carefully reviewed the documentation provided by your platform and have not found any mention of the requirement to provide a Platinum or Infinity credit card at the rental desk.The lack of proper disclosure of this condition has caused me considerable inconvenience, as I had to adapt to a smaller vehicle with a group of four individuals and large luggage. Both RentalCars and SicilyByCar carry the responsibility of ensuring their users are fully informed about their key terms and conditions. There is no justification for jeopardizing someone's holiday by surprising them with unexpected requirements, such as the need for a platinum card at the service desk. It's essential that these prerequisites are clearly communicated to customers to prevent any unwelcome surprises.

I paid for a car from Hertz. Hertz didn't have my car ready, and i had to wait over 90 mins for a replacement. Then Hertz charged me an additional £18 "tax" when the price I had originally paid was supposed to include tax.

I paid for a car I didn’t get. Customer service couldn’t care less. They take no responsibility and are thieving scam artists. Just book directly and don’t go through this dishonest agent.

The agent Bryan Hegarty said I could not use my own in insurance, that that was illegal, and that insurance was included. When I asked for details on the insurence, he has no idea. Then he tried to sell me an insuranve upgrade which was more that the car rental. I rang the customer service helpline and they also could not provide any insurance details. You are taking a huge risk accepting their insurance, when they cannot provide a policy document. Never again ............... :-(

I will never use Rentalcars again and recommend any sensible consumer to stay away. I booked a car in Greece through Rentalcars. The car was drivable but had numerous serious defects, that affected the experience massively. During the rental, Rentalcars customer service was unwilling to help, claiming that I should wait until after the rental to file a claim. I did that, with proof (photos and videos) of all problems. Rentalcars response was to acknowledge the problems, but the only compensation I was offered, ridiculously and outrageously, was an unknown(!) discount on future rentals! They couldn't even specify the amount or percentage of discount! What a disgrace.

Enquiry Ref. 776956804 5 mesi che aspetto il rimborso per un noleggio auto presa a Roma Fiumicino e fanno finta di non capir per rubare soldi ai cliente. Shawky El Sayed